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Hello,
I'm working on trouble shooting an audio interface on my laptop.
.OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer HP
System Model OMEN by HP Laptop 15-dc0xxx
System Type x64-based PC
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date AMI F.09, 6/11/2019
Installed Physical Memory (RAM) 32.0 GB
I've been having a lot of audio drop outs\disconnections. I've tried a lot of the usual troubleshooting (adjusted power save settings,,updating firmware/ drivers.) The manufacturer of the interface suggested I'm having DPC Latency issues. However they told me to contact microsoft tech support. i tried and they said there services were down temporarily
I ran a Latency monitor and generated this report (listed below). Anyone know where i go from here on this one
Thank you in advanced
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:21:27 (h:mm:ss) on all processors.
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: LAPTOP-3VG3IKO1
OS version: Windows 10 , 10.0, version 1903, build: 18362 (x64)
Hardware: OMEN by HP Laptop 15-dc0xxx, HP, 84DB
CPU: GenuineIntel Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
Logical processors: 12
Processor groups: 1
RAM: 32643 MB total
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 2208 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature.
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 4689.70
Average measured interrupt to process latency (µs): 7.332006
Highest measured interrupt to DPC latency (µs): 4668.90
Average measured interrupt to DPC latency (µs): 3.827375
_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 2215.725543
Driver with highest ISR routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation
Highest reported total ISR routine time (%): 0.105863
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in ISRs (%) 0.124861
ISR count (execution time <250 µs): 427198
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 772
ISR count (execution time 1000-1999 µs): 16
ISR count (execution time 2000-3999 µs): 1
ISR count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 4951.003623
Driver with highest DPC routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation
Highest reported total DPC routine time (%): 0.064940
Driver with highest DPC total execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation
Total time spent in DPCs (%) 0.160781
DPC count (execution time <250 µs): 3466688
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 25629
DPC count (execution time 1000-1999 µs): 234
DPC count (execution time 2000-3999 µs): 7
DPC count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: aswidsagent.exe
Total number of hard pagefaults 9782
Hard pagefault count of hardest hit process: 5789
Number of processes hit: 55
_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 103.305379
CPU 0 ISR highest execution time (µs): 2215.725543
CPU 0 ISR total execution time (s): 18.100338
CPU 0 ISR count: 322167
CPU 0 DPC highest execution time (µs): 4951.003623
CPU 0 DPC total execution time (s): 23.189532
CPU 0 DPC count: 3248133
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 93.387618
CPU 1 ISR highest execution time (µs): 945.293478
CPU 1 ISR total execution time (s): 0.910654
CPU 1 ISR count: 12817
CPU 1 DPC highest execution time (µs): 1798.274457
CPU 1 DPC total execution time (s): 0.746101
CPU 1 DPC count: 33922
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 56.543911
CPU 2 ISR highest execution time (µs): 882.185688
CPU 2 ISR total execution time (s): 0.222598
CPU 2 ISR count: 3476
CPU 2 DPC highest execution time (µs): 802.066123
CPU 2 DPC total execution time (s): 0.220013
CPU 2 DPC count: 19089
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 53.347863
CPU 3 ISR highest execution time (µs): 255.488225
CPU 3 ISR total execution time (s): 0.001554
CPU 3 ISR count: 69
CPU 3 DPC highest execution time (µs): 220.083333
CPU 3 DPC total execution time (s): 0.004701
CPU 3 DPC count: 857
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 37.814304
CPU 4 ISR highest execution time (µs): 36.418478
CPU 4 ISR total execution time (s): 0.000077
CPU 4 ISR count: 33
CPU 4 DPC highest execution time (µs): 172.794384
CPU 4 DPC total execution time (s): 0.013037
CPU 4 DPC count: 6978
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 38.171434
CPU 5 ISR highest execution time (µs): 0.0
CPU 5 ISR total execution time (s): 0.0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 228.501812
CPU 5 DPC total execution time (s): 0.002979
CPU 5 DPC count: 601
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 42.463482
CPU 6 ISR highest execution time (µs): 0.0
CPU 6 ISR total execution time (s): 0.0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 249.101449
CPU 6 DPC total execution time (s): 0.009177
CPU 6 DPC count: 1703
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 42.261761
CPU 7 ISR highest execution time (µs): 0.0
CPU 7 ISR total execution time (s): 0.0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 268.133152
CPU 7 DPC total execution time (s): 0.013936
CPU 7 DPC count: 3133
_________________________________________________________________________________________________________
CPU 8 Interrupt cycle time (s): 93.690153
CPU 8 ISR highest execution time (µs): 64.101449
CPU 8 ISR total execution time (s): 0.005193
CPU 8 ISR count: 5317
CPU 8 DPC highest execution time (µs): 309.924819
CPU 8 DPC total execution time (s): 0.010380
CPU 8 DPC count: 1663
_________________________________________________________________________________________________________
CPU 9 Interrupt cycle time (s): 28.884591
CPU 9 ISR highest execution time (µs): 58.512681
CPU 9 ISR total execution time (s): 0.054909
CPU 9 ISR count: 81914
CPU 9 DPC highest execution time (µs): 305.535326
CPU 9 DPC total execution time (s): 0.578048
CPU 9 DPC count: 167043
_________________________________________________________________________________________________________
CPU 10 Interrupt cycle time (s): 83.118980
CPU 10 ISR highest execution time (µs): 60.822464
CPU 10 ISR total execution time (s): 0.001245
CPU 10 ISR count: 1276
CPU 10 DPC highest execution time (µs): 285.726449
CPU 10 DPC total execution time (s): 0.054756
CPU 10 DPC count: 8545
_________________________________________________________________________________________________________
CPU 11 Interrupt cycle time (s): 77.979066
CPU 11 ISR highest execution time (µs): 52.637681
CPU 11 ISR total execution time (s): 0.000767
CPU 11 ISR count: 918
CPU 11 DPC highest execution time (µs): 228.122283
CPU 11 DPC total execution time (s): 0.006072
CPU 11 DPC count: 893
_________________________________________________________________________________________________________
Continue reading...
I'm working on trouble shooting an audio interface on my laptop.
.OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer HP
System Model OMEN by HP Laptop 15-dc0xxx
System Type x64-based PC
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date AMI F.09, 6/11/2019
Installed Physical Memory (RAM) 32.0 GB
I've been having a lot of audio drop outs\disconnections. I've tried a lot of the usual troubleshooting (adjusted power save settings,,updating firmware/ drivers.) The manufacturer of the interface suggested I'm having DPC Latency issues. However they told me to contact microsoft tech support. i tried and they said there services were down temporarily
I ran a Latency monitor and generated this report (listed below). Anyone know where i go from here on this one
Thank you in advanced
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:21:27 (h:mm:ss) on all processors.
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: LAPTOP-3VG3IKO1
OS version: Windows 10 , 10.0, version 1903, build: 18362 (x64)
Hardware: OMEN by HP Laptop 15-dc0xxx, HP, 84DB
CPU: GenuineIntel Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
Logical processors: 12
Processor groups: 1
RAM: 32643 MB total
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 2208 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature.
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 4689.70
Average measured interrupt to process latency (µs): 7.332006
Highest measured interrupt to DPC latency (µs): 4668.90
Average measured interrupt to DPC latency (µs): 3.827375
_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 2215.725543
Driver with highest ISR routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation
Highest reported total ISR routine time (%): 0.105863
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in ISRs (%) 0.124861
ISR count (execution time <250 µs): 427198
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 772
ISR count (execution time 1000-1999 µs): 16
ISR count (execution time 2000-3999 µs): 1
ISR count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 4951.003623
Driver with highest DPC routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation
Highest reported total DPC routine time (%): 0.064940
Driver with highest DPC total execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation
Total time spent in DPCs (%) 0.160781
DPC count (execution time <250 µs): 3466688
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 25629
DPC count (execution time 1000-1999 µs): 234
DPC count (execution time 2000-3999 µs): 7
DPC count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: aswidsagent.exe
Total number of hard pagefaults 9782
Hard pagefault count of hardest hit process: 5789
Number of processes hit: 55
_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 103.305379
CPU 0 ISR highest execution time (µs): 2215.725543
CPU 0 ISR total execution time (s): 18.100338
CPU 0 ISR count: 322167
CPU 0 DPC highest execution time (µs): 4951.003623
CPU 0 DPC total execution time (s): 23.189532
CPU 0 DPC count: 3248133
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 93.387618
CPU 1 ISR highest execution time (µs): 945.293478
CPU 1 ISR total execution time (s): 0.910654
CPU 1 ISR count: 12817
CPU 1 DPC highest execution time (µs): 1798.274457
CPU 1 DPC total execution time (s): 0.746101
CPU 1 DPC count: 33922
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 56.543911
CPU 2 ISR highest execution time (µs): 882.185688
CPU 2 ISR total execution time (s): 0.222598
CPU 2 ISR count: 3476
CPU 2 DPC highest execution time (µs): 802.066123
CPU 2 DPC total execution time (s): 0.220013
CPU 2 DPC count: 19089
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 53.347863
CPU 3 ISR highest execution time (µs): 255.488225
CPU 3 ISR total execution time (s): 0.001554
CPU 3 ISR count: 69
CPU 3 DPC highest execution time (µs): 220.083333
CPU 3 DPC total execution time (s): 0.004701
CPU 3 DPC count: 857
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 37.814304
CPU 4 ISR highest execution time (µs): 36.418478
CPU 4 ISR total execution time (s): 0.000077
CPU 4 ISR count: 33
CPU 4 DPC highest execution time (µs): 172.794384
CPU 4 DPC total execution time (s): 0.013037
CPU 4 DPC count: 6978
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 38.171434
CPU 5 ISR highest execution time (µs): 0.0
CPU 5 ISR total execution time (s): 0.0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 228.501812
CPU 5 DPC total execution time (s): 0.002979
CPU 5 DPC count: 601
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 42.463482
CPU 6 ISR highest execution time (µs): 0.0
CPU 6 ISR total execution time (s): 0.0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 249.101449
CPU 6 DPC total execution time (s): 0.009177
CPU 6 DPC count: 1703
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 42.261761
CPU 7 ISR highest execution time (µs): 0.0
CPU 7 ISR total execution time (s): 0.0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 268.133152
CPU 7 DPC total execution time (s): 0.013936
CPU 7 DPC count: 3133
_________________________________________________________________________________________________________
CPU 8 Interrupt cycle time (s): 93.690153
CPU 8 ISR highest execution time (µs): 64.101449
CPU 8 ISR total execution time (s): 0.005193
CPU 8 ISR count: 5317
CPU 8 DPC highest execution time (µs): 309.924819
CPU 8 DPC total execution time (s): 0.010380
CPU 8 DPC count: 1663
_________________________________________________________________________________________________________
CPU 9 Interrupt cycle time (s): 28.884591
CPU 9 ISR highest execution time (µs): 58.512681
CPU 9 ISR total execution time (s): 0.054909
CPU 9 ISR count: 81914
CPU 9 DPC highest execution time (µs): 305.535326
CPU 9 DPC total execution time (s): 0.578048
CPU 9 DPC count: 167043
_________________________________________________________________________________________________________
CPU 10 Interrupt cycle time (s): 83.118980
CPU 10 ISR highest execution time (µs): 60.822464
CPU 10 ISR total execution time (s): 0.001245
CPU 10 ISR count: 1276
CPU 10 DPC highest execution time (µs): 285.726449
CPU 10 DPC total execution time (s): 0.054756
CPU 10 DPC count: 8545
_________________________________________________________________________________________________________
CPU 11 Interrupt cycle time (s): 77.979066
CPU 11 ISR highest execution time (µs): 52.637681
CPU 11 ISR total execution time (s): 0.000767
CPU 11 ISR count: 918
CPU 11 DPC highest execution time (µs): 228.122283
CPU 11 DPC total execution time (s): 0.006072
CPU 11 DPC count: 893
_________________________________________________________________________________________________________
Continue reading...