I
ITGuruMaster
I have three systems a DKT 700 Tower, and Acer DX730 All in one, and a Fujitsu e-Series laptop, and a number of apple products which all use my Telstra NBN connection \ modem, all of my devices could successfully see and connect to my Telstra Smart Modem Gen 2, I also still have the older Telstra modem which has an issue where it randomly drops the connection to Telstra every couple of hours (but it still works fine in the meantime).
With the DKT 700 and Acer DX730 I upgraded Windows 10 to 1903 - [Version 10.0.18362.418], wireless was still working on these devices, but it could no longer see the SSID of the Telstra Smart Modem, it could see other SSIDs and connect to them.
My Fujitsu laptop was on 1903 - [Version 10.0.18362.476] this was able to see the SSIDs of my Telstra Smart Modem, and connect to them and successfully have connection to the internet as expected.
I unplugged my Telstra smart modem from the line in, and plugged it into the older Telstra modem, and was able to see its SSID on all my devices, and able to connected to the internet successfully through the old modem from all my devices.
Whilst connected to my old modem with a working internet, I initiated Windows update on my DX730 and DKT, this was successful in allowing update of these systems to 1909 - [Version 10.0.18363.476], plugged back into my Telstra Smart Modem, and the SSIDs for it were still not visible, putting in the details manually (in case it was working just not showing in the list), this was not successful, ran Ipconfig / release, reset the wireless from windows, removed the wireless drivers, uninstalled the software related to the wireless, cleared the registry of all entries related to the wireless, flushDNS, removed network configuration information, and rebooted the system, allowed windows to detect the wireless hardware and install with its defaults, again behaviour has not changed, still can seen a good selection of SSIDs, and connect and be successful with the old Telstra modem, but Telstra Smart Modem SSIDs still not visible or functional from these systems, but still visible and fully functional from my Win 10 Fujitsu Laptop and apple devices.
Updated Fujitsu laptop to same (latest) version that the DKT and Acer had been updated to 1909 - [Version 10.0.18363.476], this is still working fine and seeing my Telstra Smart Modem SSIDs and connect to them, and successfully use internet connectivity through the Telstra Smart Modem.
I suspect the issue may be, the wireless hardware used by my Acer and my DKT, is limited in some way at the HW level which once the Win 10 was upgraded and using a enhanced security, if the other wireless device 'Telstra Smart Modem' had that capability, these Wireless HW is not capableof communicating at this enhanced security level, hence is no longer available.
To test this, my DKT uses a USB Wireless dongle, so on my Fujitsu laptop disabled its inbuilt Wireless and attached the USB wireless dongle, and sure enough, I was able to see most SSIDs from the Fujitsu Laptop, but not the SSIDs of my Telstra Smart Modem, still don't know exactly what it is in the combination of these wireless hardware used by my DKT and Acer, in combination with Windows 10 1903 - [Version 10.0.18362.418] and higher, which prevents it from seeing or connecting to and using my Telstra Smart Modem, but still allowing it to see and connect to other wireless devices.
And more importantly is there any configuration on the modem itself, or windows 10 configuration on the wireless connection, (or both) which will again allow me to use the wireless connectivity to my Telstra Smart Modem, with these latest versions of Windows, I have no intention of going back to earlier versions of windows, and if worst comes to worst, I'll buy some new Wireless dongles, disable the inbuilt wireless in the Acer, and use these to connect to my Telstra Smart Modem, but I would prefer it if there is a fix with the current HW, or at least a technical reason for why no longer works.
I'm expecting many people must have been hit by this, and it would depend on a combination of the wireless devices they are communicating with and the specification of the Wireless HW on the windows 10 device which they are connecting to it with, hence why it still works and sees some SSIDs, but others are no longer available after the windows 10 updates.
Anyone else on this forum who have been hit by this, anyone know the technical details, and if there are any fixes without downgrading Win 10.
Continue reading...
With the DKT 700 and Acer DX730 I upgraded Windows 10 to 1903 - [Version 10.0.18362.418], wireless was still working on these devices, but it could no longer see the SSID of the Telstra Smart Modem, it could see other SSIDs and connect to them.
My Fujitsu laptop was on 1903 - [Version 10.0.18362.476] this was able to see the SSIDs of my Telstra Smart Modem, and connect to them and successfully have connection to the internet as expected.
I unplugged my Telstra smart modem from the line in, and plugged it into the older Telstra modem, and was able to see its SSID on all my devices, and able to connected to the internet successfully through the old modem from all my devices.
Whilst connected to my old modem with a working internet, I initiated Windows update on my DX730 and DKT, this was successful in allowing update of these systems to 1909 - [Version 10.0.18363.476], plugged back into my Telstra Smart Modem, and the SSIDs for it were still not visible, putting in the details manually (in case it was working just not showing in the list), this was not successful, ran Ipconfig / release, reset the wireless from windows, removed the wireless drivers, uninstalled the software related to the wireless, cleared the registry of all entries related to the wireless, flushDNS, removed network configuration information, and rebooted the system, allowed windows to detect the wireless hardware and install with its defaults, again behaviour has not changed, still can seen a good selection of SSIDs, and connect and be successful with the old Telstra modem, but Telstra Smart Modem SSIDs still not visible or functional from these systems, but still visible and fully functional from my Win 10 Fujitsu Laptop and apple devices.
Updated Fujitsu laptop to same (latest) version that the DKT and Acer had been updated to 1909 - [Version 10.0.18363.476], this is still working fine and seeing my Telstra Smart Modem SSIDs and connect to them, and successfully use internet connectivity through the Telstra Smart Modem.
I suspect the issue may be, the wireless hardware used by my Acer and my DKT, is limited in some way at the HW level which once the Win 10 was upgraded and using a enhanced security, if the other wireless device 'Telstra Smart Modem' had that capability, these Wireless HW is not capableof communicating at this enhanced security level, hence is no longer available.
To test this, my DKT uses a USB Wireless dongle, so on my Fujitsu laptop disabled its inbuilt Wireless and attached the USB wireless dongle, and sure enough, I was able to see most SSIDs from the Fujitsu Laptop, but not the SSIDs of my Telstra Smart Modem, still don't know exactly what it is in the combination of these wireless hardware used by my DKT and Acer, in combination with Windows 10 1903 - [Version 10.0.18362.418] and higher, which prevents it from seeing or connecting to and using my Telstra Smart Modem, but still allowing it to see and connect to other wireless devices.
And more importantly is there any configuration on the modem itself, or windows 10 configuration on the wireless connection, (or both) which will again allow me to use the wireless connectivity to my Telstra Smart Modem, with these latest versions of Windows, I have no intention of going back to earlier versions of windows, and if worst comes to worst, I'll buy some new Wireless dongles, disable the inbuilt wireless in the Acer, and use these to connect to my Telstra Smart Modem, but I would prefer it if there is a fix with the current HW, or at least a technical reason for why no longer works.
I'm expecting many people must have been hit by this, and it would depend on a combination of the wireless devices they are communicating with and the specification of the Wireless HW on the windows 10 device which they are connecting to it with, hence why it still works and sees some SSIDs, but others are no longer available after the windows 10 updates.
Anyone else on this forum who have been hit by this, anyone know the technical details, and if there are any fixes without downgrading Win 10.
Continue reading...