R
RebeccaLea1
Hi,
Since the beginning of this week, I've been getting multiple blue screens of death each time I turn on my laptop. Sometimes they happen when I'm running a demanding program (game, etc) but they can also happen at completely random times, and often happen multiple times in a row, such that I end up on the windows troubleshooter, since the system doesn't load properly.
At first, I thought it was related to updates that had failed to install, but I eventually managed to manually install the newest Windows 10 as a clean install over my old system files without wiping all of my personal files. As part of this, I also had to uninstall AVG as third party antivirus software. This seemed to fix the problem for a day or two.
Alongside this however, I was consistently getting a .NET framework error "an unhandled exception occurred...". I linked this back to the SCM program which is pre-installed as I'm using an MSI laptop. Uninstalling this software last night has prevented the .NET error recurring, but I'm still getting multiple crashes.
I've tried in-depth virus scans with Microsoft defender, I've used chkdsk (which started after a restart, but only took about 2 seconds to reach 100% so I'm sure it didn't work), I've used sfc scannow (which finds corrupted files but says it can't repair them) and I've used DISM restorehealth (which I think worked once, but also sometimes tells me that the source files cannot be found).
Here is the link to the minidump logs from the recent blue screens:
1drv.ms
If anyone has any ideas, I'd really appreciate the help, as currently the laptop is basically unusable, since it is crashing with no warning so often.
Thanks
Continue reading...
Since the beginning of this week, I've been getting multiple blue screens of death each time I turn on my laptop. Sometimes they happen when I'm running a demanding program (game, etc) but they can also happen at completely random times, and often happen multiple times in a row, such that I end up on the windows troubleshooter, since the system doesn't load properly.
At first, I thought it was related to updates that had failed to install, but I eventually managed to manually install the newest Windows 10 as a clean install over my old system files without wiping all of my personal files. As part of this, I also had to uninstall AVG as third party antivirus software. This seemed to fix the problem for a day or two.
Alongside this however, I was consistently getting a .NET framework error "an unhandled exception occurred...". I linked this back to the SCM program which is pre-installed as I'm using an MSI laptop. Uninstalling this software last night has prevented the .NET error recurring, but I'm still getting multiple crashes.
I've tried in-depth virus scans with Microsoft defender, I've used chkdsk (which started after a restart, but only took about 2 seconds to reach 100% so I'm sure it didn't work), I've used sfc scannow (which finds corrupted files but says it can't repair them) and I've used DISM restorehealth (which I think worked once, but also sometimes tells me that the source files cannot be found).
Here is the link to the minidump logs from the recent blue screens:
Microsoft OneDrive
If anyone has any ideas, I'd really appreciate the help, as currently the laptop is basically unusable, since it is crashing with no warning so often.
Thanks
Continue reading...