Product code change:

K

KENGILES1

I bought Windows 8 pro a few years ago when I lived in Italy. Obviously the edition is all in Italian. No problem. However a couple of months ago my system was running slow so an engineer changed it from 32 to 64. Each time I log it it asks for the product code and I try the one I was furnished with when I bought it. However it does not recognise it now and impedes me from using some of the programmes (eg use of xfiles etc) Any suggestions (I can't remember where I bought it but it would have been somewhere in Reggio Emilia.

Any help would be appreciated.

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