computer freezes

I

IgorKravchenko1

mini dump result:


....

Loading User Symbols

Mini Kernel Dump does not contain unloaded driver list



************* Symbol Loading Error Summary **************

Module name Error

ntoskrnl The system cannot find the file specified



You can troubleshoot most symbol related issues by turning on symbol loading diagnostics (!sym noisy) and repeating the command that caused symbols to be loaded.

You should also verify that your symbol search path (.sympath) is correct.

For analysis of this file, run !analyze -v

3: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

WHEA_ERROR_RECORD structure that describes the error conditon.

Arguments:

Arg1: 0000000000000007, BOOT Error

Arg2: ffffb804c58da1f8, Address of the WHEA_ERROR_RECORD structure.

Arg3: 0000000000000000

Arg4: 0000000000000000



Debugging Details:

------------------



***** Kernel symbols are WRONG. Please fix symbols to do analysis.


*** ***

*************************************************************************



KEY_VALUES_STRING: 1





PROCESSES_ANALYSIS: 1



SERVICE_ANALYSIS: 1



STACKHASH_ANALYSIS: 1



TIMELINE_ANALYSIS: 1





DUMP_CLASS: 1



DUMP_QUALIFIER: 400



ADDITIONAL_DEBUG_TEXT:

You can run '.symfix; .reload' to try to fix the symbol path and load symbols.



WRONG_SYMBOLS_TIMESTAMP: 4efcf7a9



WRONG_SYMBOLS_SIZE: ab6000



FAULTING_MODULE: fffff80229200000 nt



DEBUG_FLR_IMAGE_TIMESTAMP: 4efcf7a9



DUMP_TYPE: 2



BUGCHECK_P1: 7



BUGCHECK_P2: ffffb804c58da1f8



BUGCHECK_P3: 0



BUGCHECK_P4: 0



BUGCHECK_STR: 4EFCF7A9



CPU_COUNT: 6



CPU_MHZ: e70



CPU_VENDOR: GenuineIntel



CPU_FAMILY: 6



CPU_MODEL: 9e



CPU_STEPPING: c



CUSTOMER_CRASH_COUNT: 1



CURRENT_IRQL: 0



ANALYSIS_SESSION_HOST: DESKTOP-3K0GB5M



ANALYSIS_SESSION_TIME: 12-15-2019 06:07:29.0435



ANALYSIS_VERSION: 10.0.18362.1 x86fre



STACK_TEXT:

ffffc801`9e9224a0 ffffb804`c3802000 : 00000000`00000007 ffffb804`c58da1f8 00000000`00000000 ffffb804`c58da1f8 : nt+0x91bbdb

ffffc801`9e9224a8 00000000`00000007 : ffffb804`c58da1f8 00000000`00000000 ffffb804`c58da1f8 00000000`00000000 : 0xffffb804`c3802000

ffffc801`9e9224b0 ffffb804`c58da1f8 : 00000000`00000000 ffffb804`c58da1f8 00000000`00000000 00000000`00000000 : 0x7

ffffc801`9e9224b8 00000000`00000000 : ffffb804`c58da1f8 00000000`00000000 00000000`00000000 ffffb804`00000b60 : 0xffffb804`c58da1f8





THREAD_SHA1_HASH_MOD_FUNC: 76cd06466d098060a9eb26e5fd2a25cb1f3fe0a3



THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 7d6583b180802c9a8ab1a4215b5925eb96cf4498



THREAD_SHA1_HASH_MOD: 76cd06466d098060a9eb26e5fd2a25cb1f3fe0a3



FOLLOWUP_NAME: MachineOwner



STACK_COMMAND: .thread ; .cxr ; kb



EXCEPTION_CODE: (Win32) 0x4efcf7a9 (1325201321) - <Unable to get error code text>



EXCEPTION_CODE_STR: 4EFCF7A9



EXCEPTION_STR: WRONG_SYMBOLS



PROCESS_NAME: ntoskrnl.wrong.symbols.exe



IMAGE_NAME: ntoskrnl.wrong.symbols.exe



MODULE_NAME: nt_wrong_symbols



SYMBOL_NAME: nt_wrong_symbols!4EFCF7A9AB6000



BUCKET_ID: WRONG_SYMBOLS_X64_TIMESTAMP_111229-232841



DEFAULT_BUCKET_ID: WRONG_SYMBOLS_X64_TIMESTAMP_111229-232841



PRIMARY_PROBLEM_CLASS: WRONG_SYMBOLS



FAILURE_BUCKET_ID: WRONG_SYMBOLS_X64_TIMESTAMP_111229-232841_4EFCF7A9_nt_wrong_symbols!4EFCF7A9AB6000



TARGET_TIME: 2019-11-27T20:27:42.000Z



OSBUILD: 18362



OSSERVICEPACK: 0



SERVICEPACK_NUMBER: 0



OS_REVISION: 0



SUITE_MASK: 272



PRODUCT_TYPE: 1



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS



OS_LOCALE:



USER_LCID: 0



OSBUILD_TIMESTAMP: 2011-12-30 01:28:41



ANALYSIS_SESSION_ELAPSED_TIME: 20



ANALYSIS_SOURCE: KM



FAILURE_ID_HASH_STRING: km:wrong_symbols_x64_timestamp_111229-232841_4efcf7a9_nt_wrong_symbols!4efcf7a9ab6000



FAILURE_ID_HASH: {922fa6e1-be4a-6981-28aa-9840c9772b11}



Followup: MachineOwner

---------



3: kd> lmvm nt_wrong_symbols

Browse full module list

start end module name

Mini Kernel Dump does not contain unloaded driver list

3: kd> lmvm nt

Browse full module list

start end module name

fffff802`29200000 fffff802`29cb6000 nt T (no symbols)

Loaded symbol image file: ntoskrnl.exe

Image path: ntoskrnl.exe

Image name: ntoskrnl.exe

Browse all global symbols functions data

Timestamp: Thu Dec 29 15:28:41 2011 (4EFCF7A9)

CheckSum: 009785ED

ImageSize: 00AB6000

Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

Information from resource tables:

Mini Kernel Dump does not contain unloaded driver list

Continue reading...
 

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