J
jackiescay
I am using a Lenovo T450s running a dual boot of Ubuntu and Windows 1909. I just got a new printer, the HP Envy 5055. I setup the computer using HP's app on my phone and it worked great - successfully printed an item off my phone with no problems. Then I installed the HP Smart app on my computer. As soon as my computer was connected to the printer, it started printing out about one page per minute, a single page with a single letter "D" on the top left corner.
During a lot of time on the phone with HP, we tried several things:
1. Rebooting computer, printer
2. Resetting up the printer manually (no apps)
3. Resetting my wifi password (in case someone else was trying to print on my network)
3. Updating my windows version (previously I was running 1809)
4. Uninstalling the HP Smart app on my computer and deleting the printer and driver from my devices/drivers
None of those worked. We isolated the problem down to this:
My computer was the device sending this print command. (I have since closed my HP case, since the new printer is working great - its my computer that's mucking things up.)
I followed the steps in this community question:
1. Running the troubleshooter
2. Deleting files in the folder (including hidden files)
Those didn't do anything, but I did restart my print spooler:
1. Once I restarted the print spooler, it worked fine - no more printing random "D"s, and I was able to print other things normally from my computer.
2. If I restarted the computer, the problem reverted and I had to "restart" the spooler again.
So my question is, I don't want to have to restart my print spooler every time I power cycle my computer. How do I get this to stop happening?
Continue reading...
During a lot of time on the phone with HP, we tried several things:
1. Rebooting computer, printer
2. Resetting up the printer manually (no apps)
3. Resetting my wifi password (in case someone else was trying to print on my network)
3. Updating my windows version (previously I was running 1809)
4. Uninstalling the HP Smart app on my computer and deleting the printer and driver from my devices/drivers
None of those worked. We isolated the problem down to this:
My computer was the device sending this print command. (I have since closed my HP case, since the new printer is working great - its my computer that's mucking things up.)
I followed the steps in this community question:
1. Running the troubleshooter
2. Deleting files in the folder (including hidden files)
Those didn't do anything, but I did restart my print spooler:
1. Once I restarted the print spooler, it worked fine - no more printing random "D"s, and I was able to print other things normally from my computer.
2. If I restarted the computer, the problem reverted and I had to "restart" the spooler again.
So my question is, I don't want to have to restart my print spooler every time I power cycle my computer. How do I get this to stop happening?
Continue reading...