Installing printer driver # Access Denied – print share (server 2012) for some users

B

Bongokuhle

Greetings Microsoft Support,





We installed new print servers 2012 and they are running Safecom G4. They used to be on server 2008.



Problem at the moment :



Some users are experiencing “access denied error” when trying to connect to the (Safecom pull print share)



We have checked the server and all the setting seem to be correct and also the users that are affected have mixed profiles and Windows OS builds











Operating System

Build

Working

Windows 10 Enterprise 2016 LTSB

14393

No

Windows 10 Enterprise 2016 LTSB

14393

Yes

Windows 10 Enterprise LTSC

17763

No

Windows 10 Enterprise LTSC

17763

Yes

Windows 10 Enterprise LTSC

17763

Yes

Windows 10 Pro

17763

No

Windows 8.1 Enterprise

9600

No

Windows 8.1 Enterprise

9600

Yes

Windows Server 2012 R2 Datacenter

9600

No

Windows Server 2012 R2 Standard

9600

Yes

















https://www.systemcenterdudes.com/windows-10-point-and-print-printer-installation-prompt-uac/

This is not related to the error that the users are getting.

However, I have checked that the mentioned Group Policy setting is not configured for all computers (including working and not working). So this does not apply in our environment.




https://support.microsoft.com/en-ae/help/319939/description-of-the-point-and-print-restrictions-policy-setting-in-wind

This is related to Windows Server 2003 & XP. Also not applicable to our environment.





Dear Bonga,



Please note that the same user is able to connect from another computer. Hence, there is no problem with the server settings.



However, I did check and both drivers are installed already. Below are the printer properties:






The “System32\Drivers” folder has Read & Execute access for all users. The folder is not shared directly but it is working for the same user and all other users.






The problem is that it is not able to authenticate and keeps asking for credentials:












Do you guys perhaps have an idea how we can go about to resolve this issue.



Many Thanks



Bonga

Continue reading...
 
Back
Top Bottom