S
Sorrell596
I am a single father, trying to finish up my last semester of college.
I had a laptop that I got when I started school that has gotten too bogged down and slow to do my schoolwork with (computer programming/cyber security).
For Christmas, my little brother gave me his old custom built PC, and I upgraded the motherboard, RAM, and processor, along with getting my own (temporary) hard drives for it. (I plan on putting my old hard drive into the new PC at some point)
I didn't have the money to get an external drive to backup my files properly from my laptop, so I installed Windows 10 Pro (the license I had on my laptop) to get the desktop set up and running until I could get the chance to back up my files and install Linux Mint on it.
I finally got all my files backed up yesterday and did a fresh install on my laptop, so today I am trying to get my license transferred to my new desktop.
I go to Settings > Update and Security > Activation > Troubleshoot
The troubleshooter simply says "We weren't able to activate windows on this device".
Since I have removed windows 10 from my laptop and effectively changed the hardware I am using, I select the "I have changed hardware on this device recently", select my old laptop as the "this is the device i'm using right now", and select activate.
The next screen simply says "Unable to activate Windows", and has a "learn more" link.
The learn more link takes me to a page with information that i'm already aware of, so I've tried using the "Get help" app to speak with a Microsoft representative, and I go through all the automated troubleshooting options, and it starts trying to connect me, but never does.
I waited for almost 45 minutes and nothing happened.
I currently do not have an active phone number to call the number for support, so I suppose my question is this:
Is there a support email that I can send my question to and speak with an actual person?
Can I use Skype (or some other VoIP service) to contact them through?
If I went about this wrong, am I simply going to have to pay for another Windows 10 Pro license, even though I've removed the entire operating system and license on the machine I originally put it on?
And lastly, if that's the case, is there a way I can do this better in the future? I'd rather not pay $200 + the cost of the computer when I inevitably have to get a new one.
I'm pretty new to switching operating systems/devices (I've never had any large and important files on previous computers, so I've never had to use more than a USB to transfer the "important" files from one system to another.)
Any advice and help would be greatly appreciated!
I just want to make sure I'm using a genuine copy of Windows, so if I have to purchase one, I will do so as soon as I get the money
Continue reading...
I had a laptop that I got when I started school that has gotten too bogged down and slow to do my schoolwork with (computer programming/cyber security).
For Christmas, my little brother gave me his old custom built PC, and I upgraded the motherboard, RAM, and processor, along with getting my own (temporary) hard drives for it. (I plan on putting my old hard drive into the new PC at some point)
I didn't have the money to get an external drive to backup my files properly from my laptop, so I installed Windows 10 Pro (the license I had on my laptop) to get the desktop set up and running until I could get the chance to back up my files and install Linux Mint on it.
I finally got all my files backed up yesterday and did a fresh install on my laptop, so today I am trying to get my license transferred to my new desktop.
I go to Settings > Update and Security > Activation > Troubleshoot
The troubleshooter simply says "We weren't able to activate windows on this device".
Since I have removed windows 10 from my laptop and effectively changed the hardware I am using, I select the "I have changed hardware on this device recently", select my old laptop as the "this is the device i'm using right now", and select activate.
The next screen simply says "Unable to activate Windows", and has a "learn more" link.
The learn more link takes me to a page with information that i'm already aware of, so I've tried using the "Get help" app to speak with a Microsoft representative, and I go through all the automated troubleshooting options, and it starts trying to connect me, but never does.
I waited for almost 45 minutes and nothing happened.
I currently do not have an active phone number to call the number for support, so I suppose my question is this:
Is there a support email that I can send my question to and speak with an actual person?
Can I use Skype (or some other VoIP service) to contact them through?
If I went about this wrong, am I simply going to have to pay for another Windows 10 Pro license, even though I've removed the entire operating system and license on the machine I originally put it on?
And lastly, if that's the case, is there a way I can do this better in the future? I'd rather not pay $200 + the cost of the computer when I inevitably have to get a new one.
I'm pretty new to switching operating systems/devices (I've never had any large and important files on previous computers, so I've never had to use more than a USB to transfer the "important" files from one system to another.)
Any advice and help would be greatly appreciated!
I just want to make sure I'm using a genuine copy of Windows, so if I have to purchase one, I will do so as soon as I get the money
Continue reading...