FINGERPRINT SENSOR ELAN WBF NOT WORKING ON Windows 10 -

A

AF_13

Hello,


After an update, the Windows Hello Fingerprint option is no longer available / doesnt work.


Here the info about my pc:

MODEL: HP 15-dw0014nl

Windows Version: 1909 (Build 18363.592)


I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor.

Device Status:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
{Operation Failed}
The requested operation was unsuccessful.


I am no pc expert and apart from checking for updates, I don't know what to do.

How can I solve the problem? I also tried to see if I could download the driver online in order to do uninstall&reinstall, but I couldn't find an official website and I didn't trust sources like softpedia.

Any help would really be appreciated.

Thanks,


Alessandro

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