RuntimeBroker.exe has initiated the power off of computer

T

Thura Lwin

Hi,

I am facing the server shutdown issue after one of our application stopped unexpectedly(crash). I don't know why server was shutdown every time application was crash. This problem was happened on windows server 2016. It does happen on windows server 2008 even application was crash. Why this is happen on windows server 2016 and how to solve this. Following log is from application crash log and server shutdown log from event log. After 5 mins of application crash, windows server was shutdown by runtimebroker.exe.

#Application event log (EventID 1000)

Faulting application name: UTS.BackService.exe, version: 0.3.1.0, time stamp: 0x5ccaa144
Faulting module name: System.ServiceModel.Internals.ni.dll, version: 4.7.2112.0, time stamp: 0x59966885
Exception code: 0xc0000005
Fault offset: 0x0000000000047a11
Faulting process id: 0x1eb0
Faulting application start time: 0x01d5d4a08a058b7d
Faulting application path: C:\Program Files\DMS\UTS.BackService\UTS.BackService.exe
Faulting module path: C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Servd1dec626#\2a3872e157d8034f374f0866b2cecd93\System.ServiceModel.Internals.ni.dll
Report Id: e5198736-2d9f-480a-b1f7-378e3663b98c
Faulting package full name:
Faulting package-relative application ID:

#Application event log (EventID 1026)

Application: UTS.BackService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at Oracle.DataAccess.Client.OpsDac.Read(IntPtr, IntPtr, IntPtr, IntPtr ByRef, Oracle.DataAccess.Client.OpoSqlValCtx*, Oracle.DataAccess.Client.OpoMetValCtx*, Oracle.DataAccess.Client.OpoDacValCtx*)
at Oracle.DataAccess.Client.OracleDataReader.Read()
at System.Data.Common.DataAdapter.FillLoadDataRowChunk(System.Data.ProviderBase.SchemaMapping, Int32, Int32)
at System.Data.Common.DataAdapter.FillFromReader(System.Data.DataSet, System.Data.DataTable, System.String, System.Data.ProviderBase.DataReaderContainer, Int32, Int32, System.Data.DataColumn, System.Object)
at System.Data.Common.DataAdapter.Fill(System.Data.DataSet, System.String, System.Data.IDataReader, Int32, Int32)
at Oracle.DataAccess.Client.OracleDataAdapter.Fill(System.Data.DataSet, System.String, System.Data.IDataReader, Int32, Int32)
at Oracle.DataAccess.Client.OracleDataAdapter.Fill(System.Data.DataSet, Int32, Int32, System.String, System.Data.IDbCommand, System.Data.CommandBehavior)
at System.Data.Common.DbDataAdapter.Fill(System.Data.DataSet, Int32, Int32, System.String)
at FIS.Base.BufferResult.FetchToDataTable(Int32)
at FIS.Controllers.BufferController.FetchNextPage(FIS.Base.DataContainer ByRef, System.String, System.String, System.String, System.DateTime, Int32)

Exception Info: System.Reflection.TargetInvocationException
at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
at System.Reflection.RuntimeMethodInfo.Invoke(System.Object, System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo)
at FIS.Plugin.MessageMethodInfo.Invoke(System.Object, System.ServiceModel.Channels.Message, System.ServiceModel.Channels.Message ByRef)
at FIS.Base.ServerMessageProcess.MessageControllerRoutingProcessing(System.Object, FIS.Base.MessageProcessEventArgs)
at FIS.Controllers.MessageController.ProcessMessage(System.ServiceModel.Channels.Message)
at DynamicClass.SyncInvokeProcessMessage(System.Object, System.Object[], System.Object[])
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(System.Object, System.Object[], System.Object[] ByRef)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(System.ServiceModel.Dispatcher.MessageRpc ByRef)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(System.ServiceModel.Dispatcher.MessageRpc ByRef)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(System.ServiceModel.Dispatcher.MessageRpc ByRef)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean)
at System.ServiceModel.Dispatcher.ChannelHandler.DispatchAndReleasePump(System.ServiceModel.Channels.RequestContext, Boolean, System.ServiceModel.OperationContext)
at System.ServiceModel.Dispatcher.ChannelHandler.HandleRequest(System.ServiceModel.Channels.RequestContext, System.ServiceModel.OperationContext)
at System.ServiceModel.Dispatcher.ChannelHandler.AsyncMessagePump(System.IAsyncResult)
at System.ServiceModel.Dispatcher.ChannelHandler.OnAsyncReceiveComplete(System.IAsyncResult)
at System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult)
at System.Runtime.AsyncResult.Complete(Boolean)
at System.ServiceModel.Channels.TransportDuplexSessionChannel+TryReceiveAsyncResult.OnReceive(System.IAsyncResult)
at System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult)
at System.Runtime.AsyncResult.Complete(Boolean)
at System.ServiceModel.Channels.SynchronizedMessageSource+ReceiveAsyncResult.OnReceiveComplete(System.Object)
at System.ServiceModel.Channels.SessionConnectionReader.OnAsyncReadComplete(System.Object)
at System.Net.Sockets.SocketAsyncEventArgs.OnCompleted(System.Net.Sockets.SocketAsyncEventArgs)
at System.Net.Sockets.SocketAsyncEventArgs.FinishOperationSuccess(System.Net.Sockets.SocketError, Int32, System.Net.Sockets.SocketFlags)
at System.Net.Sockets.SocketAsyncEventArgs.CompletionPortCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)


#System event log (EventID 1074)

The process C:\Windows\System32\RuntimeBroker.exe (HCI-UTS10-BO01P) has initiated the power off of computer HCI-UTS10-BO01P on behalf of user HCI-UTS10-BO01P\Administrator for the following reason: Other (Unplanned)
Reason Code: 0x5000000
Shutdown Type: power off
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