Security Problem!!!

[Troopfirebird]

I think my pc has been overrun by a foreign figure. I can't do anything
really except use the internet and basic programs. I can't use the security
center, which we use to have, the control panel, or adjust any of the
properties for the internet.
If someone could give me the link to download the SP2 for Windows XP Home
Edition and/or tell me how to rid my computer of this bug without wipping it
clean please respond ASAP!

 

[Malke]

Troopfirebird wrote:
> I think my pc has been overrun by a foreign figure. I can't do anything
> really except use the internet and basic programs. I can't use the security
> center, which we use to have, the control panel, or adjust any of the
> properties for the internet.
> If someone could give me the link to download the SP2 for Windows XP Home
> Edition and/or tell me how to rid my computer of this bug without wipping it
> clean please respond ASAP!

Do not attempt to install Service Pack 2 on an infected machine. You
will definitely wind up wiping it and starting over if you do that.

Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to
do all scans in Safe Mode.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://www.pctipp.ch/downloads/sicherheit/35905/multi_av_scanning_tool.html
- download site

The site is in German but David's tool is in English so don't let that
worry you. Scroll all the way down to almost the bottom of the page and
you'll see a box titled "Infos Zum Download - Multi-AV Scanning Tool".
You'll see "Download von www pctipp.ch" and the live link to download
Multi_AV.

You can also check to see if there are targeted removal steps for your
malware here:
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html

When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).

Standard caveat: If the procedures look too complex - and there is no
shame in admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of
BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may
be so infested that Windows will need to be clean-installed. Have all
your data backed up before you take the machine into a shop.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User