Can't update Windows 7 to Windows 10 due to driver pnp watchdog error

J

Jaybird1130

I have tried to upgrade my Win7 machine to Win10 for three weeks now. I get the above error. I have disconnected all USB devices except for a wireless trackball and an external hard drive. I have tried disconnecting the external hard drive, but I cannot get passed the selecting a user. When I do, I get a dark gray screen with a mouse pointer. No icons appear. I have checked the activity of the drive with RESMON when it is connected and do see some activity. While there are some programs on the drive, none are started upon boot as far as I can tell. As to the wireless trackball, I tried to switch over to my very old wired trackball but there seem to be some issues with this bit of tech.


I am wary of using Win7 going forward and want a solution. Can anyone assist?


SetupDiagResults


Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
SetupDiag version: 1.6.0.0
System Information:
Machine Name = OSTROW
Manufacturer = Gateway
Model = GT5636E
HostOSArchitecture = 1033
FirmwareType = PCAT
BiosReleaseDate = 20070925000000.000000+000
BiosVendor = Default System BIOS
BiosVersion = MQ96510J.15A.0382.2007.0925.1915
HostOSVersion = 6.1.7601
HostOSBuildString = 7601.24545.amd64fre.win7sp1_ldr_escrow.200102-1707
TargetOSBuildString = 10.0.18362.590 (19h1_release_svc_prod1.191209-1753)
HostOSLanguageId =
HostOSEdition = HomePremium
RegisteredAV =
FilterDrivers = FileInfo
UpgradeStartTime = 1/19/2020 6:15:46 PM
UpgradeEndTime = 1/19/2020 7:18:50 PM
UpgradeElapsedTime = 01:03:04
CV = rk0Pq280YECASHQJ
ReportId = 9319e4d1-6138-43c4-9501-6de14d497f92


Error: SetupDiag reports rollback failure found.
Last Phase = Finalize
Last Operation = Remove System Restore checkpoints
Error = 0xC1900101-0x20017
LogEntry:

Refer to "System Error Codes - Win32 apps" for error information.

Last Setup Phase:
Phase Name: Finalize
Phase Started: 1/19/2020 7:15:05 PM
Phase Ended: 1/19/2020 7:18:42 PM
Phase Time Delta: 00:03:37
Completed Successfully? True


Last Setup Operation:
Operation Name: Remove System Restore checkpoints
Operation Started: 1/19/2020 7:18:18 PM
Operation Ended: 1/19/2020 7:18:42 PM
Operation Time Delta: 0:00:00:24.0000000
Completed Successfully? True


Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
SetupDiag version: 1.6.0.0
System Information:
Machine Name = OSTROW
Manufacturer = Gateway
Model = GT5636E
HostOSArchitecture = 1033
FirmwareType = PCAT
BiosReleaseDate = 20070925000000.000000+000
BiosVendor = Default System BIOS
BiosVersion = MQ96510J.15A.0382.2007.0925.1915
HostOSVersion = 6.1.7601
HostOSBuildString = 7601.24545.amd64fre.win7sp1_ldr_escrow.200102-1707
TargetOSBuildString = 10.0.18362.590 (19h1_release_svc_prod1.191209-1753)
HostOSLanguageId =
HostOSEdition = HomePremium
RegisteredAV =
FilterDrivers = FileInfo
UpgradeStartTime = 1/19/2020 6:15:46 PM
UpgradeEndTime = 1/19/2020 7:18:50 PM
UpgradeElapsedTime = 01:03:04
CV = rk0Pq280YECASHQJ
ReportId = 9319e4d1-6138-43c4-9501-6de14d497f92


Error: SetupDiag reports rollback failure found.
Last Phase = Finalize
Last Operation = Remove System Restore checkpoints
Error = 0xC1900101-0x20017
LogEntry:

Refer to "System Error Codes - Win32 apps" for error information.

Last Setup Phase:
Phase Name: Finalize
Phase Started: 1/19/2020 7:15:05 PM
Phase Ended: 1/19/2020 7:18:42 PM
Phase Time Delta: 00:03:37
Completed Successfully? True


Last Setup Operation:
Operation Name: Remove System Restore checkpoints
Operation Started: 1/19/2020 7:18:18 PM
Operation Ended: 1/19/2020 7:18:42 PM
Operation Time Delta: 0:00:00:24.0000000
Completed Successfully? True


Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
SetupDiag version: 1.6.0.0
System Information:
Machine Name = OSTROW
Manufacturer = Gateway
Model = GT5636E
HostOSArchitecture = 1033
FirmwareType = PCAT
BiosReleaseDate = 20070925000000.000000+000
BiosVendor = Default System BIOS
BiosVersion = MQ96510J.15A.0382.2007.0925.1915
HostOSVersion = 6.1.7601
HostOSBuildString = 7601.24545.amd64fre.win7sp1_ldr_escrow.200102-1707
TargetOSBuildString = 10.0.18362.590 (19h1_release_svc_prod1.191209-1753)
HostOSLanguageId =
HostOSEdition = HomePremium
RegisteredAV =
FilterDrivers = FileInfo
UpgradeStartTime = 1/19/2020 6:15:46 PM
UpgradeEndTime = 1/19/2020 7:18:50 PM
UpgradeElapsedTime = 01:03:04
CV = rk0Pq280YECASHQJ
ReportId = 9319e4d1-6138-43c4-9501-6de14d497f92


Error: SetupDiag reports rollback failure found.
Last Phase = Finalize
Last Operation = Remove System Restore checkpoints
Error = 0xC1900101-0x20017
LogEntry:

Refer to "System Error Codes - Win32 apps" for error information.

Last Setup Phase:
Phase Name: Finalize
Phase Started: 1/19/2020 7:15:05 PM
Phase Ended: 1/19/2020 7:18:42 PM
Phase Time Delta: 00:03:37
Completed Successfully? True


Last Setup Operation:
Operation Name: Remove System Restore checkpoints
Operation Started: 1/19/2020 7:18:18 PM
Operation Ended: 1/19/2020 7:18:42 PM
Operation Time Delta: 0:00:00:24.0000000
Completed Successfully? True

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