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UBJECT: Backup Failure
OS: Window 10 Pro 64-bit (latest update)
Computers afflicted:
Problem: Windows 10 Pr0 64-bit: fails backup to system image & fails file back up.
Both backup and create system image fail with Error code: 0x80310000
"This drive is locked by BitLocker Drive Encryption. You must unlock this drive from the Control Panel."
Notes.
1. The drives / partitions being used for backup & system image are NOT encrypted (BitLocke not enabled). The Boot drives have BitLocker enabled.
2. The error statement does not indicate which drive-- the Encrypted System SSD or the unencrypted backup partition on an unencrypted backup HDDs. It is not obvious whether the "error" message erroneously identifies the backup HDDs / partition as being encrypted (BitLocker enabled).
Facts bearing on the problem:
1. Action that is being attempted and failed: Create a system image and create a backup (file history) of selected files from 512 GB SSD (Boot drive) to an unencrypted HDD.
2. Previously I had no problem both backing up, and creating a system image from the internal OEM HDD to:
(Dell 5820T) to this same unencrypted HDD partition on the unencrypted 1TB internal HDD.
(Dell M7510) to an unencrypted 500 GB external (USB connection) HDD
3. I migrated Windows 10 Pro from the internal OEM 1TB HDD to an internal 512 GB SSD.
5. The Source ("C") SSDs, and destination (backup) HDDs were scanned (using Windows Disk Check) for problems. RESULTS: no problems noted.
6. Ran the System File Checker (SFC) scan (scannow). RESULTS: "Windows Resource Protection did not find any integrity violations."
7. Ran the DISM check. RESULTS: "The restore operation completd successfully. The operation completed successfully."
JMP INTERIM SOLUTION: Backed up boot SSD ("C") using Acronis True Image (Western Digital Edition)
Continue reading...
OS: Window 10 Pro 64-bit (latest update)
Computers afflicted:
Dell Mobile Precision 7510 workstation.
Dell Precision 5820 Tower workstation
Problem: Windows 10 Pr0 64-bit: fails backup to system image & fails file back up.
Both backup and create system image fail with Error code: 0x80310000
"This drive is locked by BitLocker Drive Encryption. You must unlock this drive from the Control Panel."
Notes.
1. The drives / partitions being used for backup & system image are NOT encrypted (BitLocke not enabled). The Boot drives have BitLocker enabled.
2. The error statement does not indicate which drive-- the Encrypted System SSD or the unencrypted backup partition on an unencrypted backup HDDs. It is not obvious whether the "error" message erroneously identifies the backup HDDs / partition as being encrypted (BitLocker enabled).
Facts bearing on the problem:
1. Action that is being attempted and failed: Create a system image and create a backup (file history) of selected files from 512 GB SSD (Boot drive) to an unencrypted HDD.
2. Previously I had no problem both backing up, and creating a system image from the internal OEM HDD to:
(Dell 5820T) to this same unencrypted HDD partition on the unencrypted 1TB internal HDD.
(Dell M7510) to an unencrypted 500 GB external (USB connection) HDD
3. I migrated Windows 10 Pro from the internal OEM 1TB HDD to an internal 512 GB SSD.
The system SSDs are encrypted (BitLocker is enabled)
The backup HDDs are not encrypted (BitLocker not enabled).
There is adequate space on the unencrypted backup partitions.
The backup HDDs / partitions were erased and re- formatted (GPT NTSF). Read & write permissions granted.
The Boot (system) SSDs are Western Digital Black NVMe PCIe.
5. The Source ("C") SSDs, and destination (backup) HDDs were scanned (using Windows Disk Check) for problems. RESULTS: no problems noted.
6. Ran the System File Checker (SFC) scan (scannow). RESULTS: "Windows Resource Protection did not find any integrity violations."
7. Ran the DISM check. RESULTS: "The restore operation completd successfully. The operation completed successfully."
JMP INTERIM SOLUTION: Backed up boot SSD ("C") using Acronis True Image (Western Digital Edition)
Continue reading...