Help and Support cannot connect

[laurie_g]

Hi
I have Vista Business edition. When trying to access Help & Support (blue
question mark in office 2007 programs), I get an error message "Internet
Explorer (7) cannot d/l from the site. IE was not able to open this internet
site. Requested site unavailable or cannot be found"

vista or office 2007 problem?? have another machine with same setup and all
is ok.

suggestions??

 

[dean-dean]

Right-click Command Prompt, and then click Run as administrator. Type
"regsvr32 msxml3.dll" (no quotes), and press Enter on your keyboard.

Or, try the fix offered at this site (under "Fix Windows Vista Help and
Support"):

http://www.windows-now.com/blogs/kmkenney/archive/2006/11/25/fix-windows-vista-help-and-support.aspx

The fix re-associates the .xml file type to its default settings in the
registry. A recent installation of a program may have "stolen" the .xml
association.

"laurie_g" <laurieg@discussions.microsoft.com> wrote in message
news:37E8DC0E-C67F-4FFB-A7DF-FEDE9D864FA5@microsoft.com...
> Hi
> I have Vista Business edition. When trying to access Help & Support (blue
> question mark in office 2007 programs), I get an error message "Internet
> Explorer (7) cannot d/l from the site. IE was not able to open this
> internet
> site. Requested site unavailable or cannot be found"
>
> vista or office 2007 problem?? have another machine with same setup and
> all
> is ok.
>
> suggestions??

 

[Ramesh, MS-MVP]

Dreamweaver installed, by chance? If so, see the following TechNote from Adobe:

Vista help system stops working when Dreamweaver is the default XML editor:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400789

See also:

Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista:
http://www.winhelponline.com/articles/171/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"laurie_g" <laurieg@discussions.microsoft.com> wrote in message news:37E8DC0E-C67F-4FFB-A7DF-FEDE9D864FA5@microsoft.com...
Hi
I have Vista Business edition. When trying to access Help & Support (blue
question mark in office 2007 programs), I get an error message "Internet
Explorer (7) cannot d/l from the site. IE was not able to open this internet
site. Requested site unavailable or cannot be found"

vista or office 2007 problem?? have another machine with same setup and all
is ok.

suggestions??

 

[Lang Murphy]

"laurie_g" <laurieg@discussions.microsoft.com> wrote in message
news:37E8DC0E-C67F-4FFB-A7DF-FEDE9D864FA5@microsoft.com...
> Hi
> I have Vista Business edition. When trying to access Help & Support (blue
> question mark in office 2007 programs), I get an error message "Internet
> Explorer (7) cannot d/l from the site. IE was not able to open this
> internet
> site. Requested site unavailable or cannot be found"
>
> vista or office 2007 problem?? have another machine with same setup and
> all
> is ok.
>
> suggestions??


Are you trying to access help and support from home or from a corporate
network?

Lang