Windows crashing with Blue screen error

K

Khadar sharif

Hi Team,


My laptop is crashing with blue screen erorr as "PAGE_FAULT_IN_NONPAGED_AREA ntoskrnl.exe+1c1510" . it is crashing quite fequently and it is stopping me from working. Please find the system info below and the core dump attached for your reference.


System Info:


OS Name Microsoft Windows 10 Home Single Language

Version 10.0.18363 Build 18363

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name SHARIF

System Manufacturer Dell Inc.

System Model Inspiron 7537

System Type x64-based PC

System SKU Inspiron 7537

Processor Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz, 1801 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Dell Inc. A17, 8/21/2019

SMBIOS Version 2.7

Embedded Controller Version 1.07

BIOS Mode UEFI

BaseBoard Manufacturer Dell Inc.

BaseBoard Product 07PF9F

BaseBoard Version A00

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Binding Not Possible

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.18362.628"

User Name SHARIF\sharif

Time Zone India Standard Time

Installed Physical Memory (RAM) 8.00 GB

Total Physical Memory 7.90 GB

Available Physical Memory 3.67 GB

Total Virtual Memory 11.8 GB

Available Virtual Memory 6.81 GB

Page File Space 3.88 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes



Error :


Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time

021320-30859-01.dmp 2/13/2020 7:43:12 PM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 ffffa484`dda14fc0 00000000`00000000 fffff801`473a4574 00000000`00000002 ntoskrnl.exe ntoskrnl.exe+1c14e0 x64 ntoskrnl.exe+1c14e0 C:\WINDOWS\Minidump\021320-30859-01.dmp 4 15 18362 1,133,188 2/13/2020 7:48:04 PM









Thanks,

Sharif.

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