H
HalButler
Welcome to this mess!
I upgraded a PC to Windows 10 Pro this week, and am unable to add printers due to apparent corruption of the Print Spooler. Event viewer showing the following Application and System errors.
I have performed the following to try to resolve
Ran the Printer Diagnostic tool
Changed Print Spooler Service recovery options
Deleted files from print spooler
Uninstalled all printers
Uninstalled all Printer software
Used the Program Install and Uninstall troubleshooter to uninstall items not shown in "Programs & Features"
Ran sfc.exe /scannow
Unplugged USB printer (when plugged in the HP install program adds printer but installation "fails/hangs" - device is added but does not work)
Ran Printer Diagnostic tool - no USB printer plugged in - doesnt detect network printer
Time to get help!!!
Application Event
Log Name: Application
Source: Application Error
Date: 2/14/2020 9:27:50 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: -PC
Description:
Faulting application name: spoolsv.exe, version: 10.0.18362.476, time stamp: 0x0c68a260
Faulting module name: csantprt.dll, version: 2009.0.1.1, time stamp: 0x4af9cdda
Exception code: 0xc0000005
Fault offset: 0x0000000000008d58
Faulting process id: 0x1a7c
Faulting application start time: 0x01d5e34b120ca1a1
Faulting application path: C:\WINDOWS\System32\spoolsv.exe
Faulting module path: C:\WINDOWS\system32\spool\PRTPROCS\x64\csantprt.dll
Report Id: 9adcc597-a13a-4166-bb70-b415a36f4112
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-02-14T15:27:50.847891600Z" />
<EventRecordID>5835</EventRecordID>
<Channel>Application</Channel>
<Computer>-PC</Computer>
<Security />
</System>
<EventData>
<Data>spoolsv.exe</Data>
<Data>10.0.18362.476</Data>
<Data>0c68a260</Data>
<Data>csantprt.dll</Data>
<Data>2009.0.1.1</Data>
<Data>4af9cdda</Data>
<Data>c0000005</Data>
<Data>0000000000008d58</Data>
<Data>1a7c</Data>
<Data>01d5e34b120ca1a1</Data>
<Data>C:\WINDOWS\System32\spoolsv.exe</Data>
<Data>C:\WINDOWS\system32\spool\PRTPROCS\x64\csantprt.dll</Data>
<Data>9adcc597-a13a-4166-bb70-b415a36f4112</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
System Event
Log Name: System
Source: Service Control Manager
Date: 2/14/2020 9:32:05 AM
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DavidBCox-PC
Description:
The Print Spooler service terminated unexpectedly. It has done this 376 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7031</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2020-02-14T15:32:05.315335300Z" />
<EventRecordID>3199</EventRecordID>
<Correlation />
<Execution ProcessID="888" ThreadID="9532" />
<Channel>System</Channel>
<Computer>DavidBCox-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Print Spooler</Data>
<Data Name="param2">376</Data>
<Data Name="param3">5000</Data>
<Data Name="param4">1</Data>
<Data Name="param5">Restart the service</Data>
<Binary>530070006F006F006C00650072000000</Binary>
</EventData>
</Event>
Continue reading...
I upgraded a PC to Windows 10 Pro this week, and am unable to add printers due to apparent corruption of the Print Spooler. Event viewer showing the following Application and System errors.
I have performed the following to try to resolve
Ran the Printer Diagnostic tool
Changed Print Spooler Service recovery options
Deleted files from print spooler
Uninstalled all printers
Uninstalled all Printer software
Used the Program Install and Uninstall troubleshooter to uninstall items not shown in "Programs & Features"
Ran sfc.exe /scannow
Unplugged USB printer (when plugged in the HP install program adds printer but installation "fails/hangs" - device is added but does not work)
Ran Printer Diagnostic tool - no USB printer plugged in - doesnt detect network printer
Time to get help!!!
Application Event
Log Name: Application
Source: Application Error
Date: 2/14/2020 9:27:50 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: -PC
Description:
Faulting application name: spoolsv.exe, version: 10.0.18362.476, time stamp: 0x0c68a260
Faulting module name: csantprt.dll, version: 2009.0.1.1, time stamp: 0x4af9cdda
Exception code: 0xc0000005
Fault offset: 0x0000000000008d58
Faulting process id: 0x1a7c
Faulting application start time: 0x01d5e34b120ca1a1
Faulting application path: C:\WINDOWS\System32\spoolsv.exe
Faulting module path: C:\WINDOWS\system32\spool\PRTPROCS\x64\csantprt.dll
Report Id: 9adcc597-a13a-4166-bb70-b415a36f4112
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-02-14T15:27:50.847891600Z" />
<EventRecordID>5835</EventRecordID>
<Channel>Application</Channel>
<Computer>-PC</Computer>
<Security />
</System>
<EventData>
<Data>spoolsv.exe</Data>
<Data>10.0.18362.476</Data>
<Data>0c68a260</Data>
<Data>csantprt.dll</Data>
<Data>2009.0.1.1</Data>
<Data>4af9cdda</Data>
<Data>c0000005</Data>
<Data>0000000000008d58</Data>
<Data>1a7c</Data>
<Data>01d5e34b120ca1a1</Data>
<Data>C:\WINDOWS\System32\spoolsv.exe</Data>
<Data>C:\WINDOWS\system32\spool\PRTPROCS\x64\csantprt.dll</Data>
<Data>9adcc597-a13a-4166-bb70-b415a36f4112</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
System Event
Log Name: System
Source: Service Control Manager
Date: 2/14/2020 9:32:05 AM
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DavidBCox-PC
Description:
The Print Spooler service terminated unexpectedly. It has done this 376 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7031</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2020-02-14T15:32:05.315335300Z" />
<EventRecordID>3199</EventRecordID>
<Correlation />
<Execution ProcessID="888" ThreadID="9532" />
<Channel>System</Channel>
<Computer>DavidBCox-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Print Spooler</Data>
<Data Name="param2">376</Data>
<Data Name="param3">5000</Data>
<Data Name="param4">1</Data>
<Data Name="param5">Restart the service</Data>
<Binary>530070006F006F006C00650072000000</Binary>
</EventData>
</Event>
Continue reading...