W
Walter-
Lately I wanted upgrade my OS to the latest version 1909, but, unfortunately it wasn't going quite well.
This is what happened.
1. My devices info:
Surface Pro 3, 64GB, Windows 10 Professional Edition. And the external media I used is Seagate 2TB Portable Drive.
2. Upgrade and rollback failures:
I was informed to restart when the upgrade software completed downloads, everything seems okay till I got notice written on screen like "Can't upgrade Windows, now undoing changes made to your computer..." . Then it took about 3 min and then reboot, and went back this scenario again and again, endlessly.
3. The logfiles:
Hopelessly, I accessed my drive through WinPE, then I found errors:
-- part of file named C:/$WINDOWS.BT~/Sources/Rollback/setupact.log --
2020-02-09 22:01:56, Info SP Initiating rollback/uninstall, phase = 0
2020-02-09 22:01:56, Info Initializing diagnostics helper; data file = C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2020-02-09 22:01:56, Info Found existing diagnostics data, attempting to load it.
2020-02-09 22:01:56, Info SP Disable Shift-F10 command prompt hotkey
2020-02-09 22:01:57, Info SP Current phase string : SafeOS,Start
2020-02-09 22:01:57, Info SP Current op string : 44,end
2020-02-09 22:01:57, Info SP Current result string: 2147942431
2020-02-09 22:01:57, Info SP Current bugcheck string: NULL
2020-02-09 22:01:57, Info SP Connected standby str: Yes
2020-02-09 22:01:57, Info SP Connected standby : Yes
2020-02-09 22:01:57, Info SP Current phase : 2
2020-02-09 22:01:57, Info SP Current op : 13
2020-02-09 22:01:57, Info SP Current result: 0x8007001F
2020-02-09 22:01:57, Info SP Analyzing system in C:\WINDOWS
2020-02-09 22:01:57, Info CheckCrashInfo: 1 page files found:
2020-02-09 22:01:57, Info CheckCrashInfo: PageFile 0: 'C:\pagefile.sys'
2020-02-09 22:01:57, Warning ExtractBugCheckInfo: Unable to find file C:\pagefile.sys, error 0x00000002
2020-02-09 22:01:57, Warning ExtractBugCheckInfo: Unable to find file C:\tmpgfile.sys, error 0x00000002
2020-02-09 22:01:57, Info SP No crash detected. Try to get the binary info of last crash dump.
2020-02-09 22:01:57, Info SP Fail to find the registry key of last crash dump. Error: 0x00000002
2020-02-09 22:01:57, Info SP Cannot recover the system.
2020-02-09 22:01:57, Info SP Rollback: (2) Showing splash window with restoring text: Undoing changes made to your computer...
2020-02-09 22:01:57, Info SP SetupPlatfrom: Executing Execute.PreRollback commands
2020-02-09 22:01:57, Info [0x064149] IBSLIB RollbackExecuteSequence in progress...
2020-02-09 22:01:57, Info [0x064130] IBSLIB ExecuteRollbackSequence: Checkpoint(SetupPlatformOSSwitchCheckpoint) rollback in progress.
2020-02-09 22:01:57, Info SP Cleaning up C:\hiberfil.sys
2020-02-09 22:01:57, Info SP Cleaning up C:\pagefile.sys
2020-02-09 22:01:57, Info SP Cleaning up C:\swapfile.sys
2020-02-09 22:01:57, Warning SP CSetupPlatformCheckpoint::CopyLogFiles: Cannot locate log restore file "D:\$WINDOWS.~TMP\Rollback\LogRestore.TXT". Did we even get this far?
2020-02-09 22:01:58, Warning SP CSetupPlatformCheckpoint::CopyConfigFiles: Cannot locate source config file "C:\$WINDOWS.~BT\Sources\SetupPlatform.Drivers.External.ini".
2020-02-09 22:01:58, Info SP There is no crash dump file!
2020-02-09 22:01:58, Info SP Original list of new paths to be removed:
2020-02-09 22:01:58, Info SP Could not find information about the new WinRE partition. Error: 0x00000002
2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WindowsOld.wim path: D:\$WINDOWS.~TMP\WindowsOld.wim
2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WindowsOld.wim found
2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WIM handle created.
2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WIM temp path set.
2020-02-09 22:01:58, Warning SP FindGlobalPath: Cannot find volume name for \\?\GLOBALROOT\Device\HardDisk0\Partition3. Error: 0x0000001F
2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: Set the reference to the recovery image WIM \\?\GLOBALROOT\Device\HardDisk0\Partition6\RecoveryImage\INSTALL.ESD
2020-02-09 22:02:04, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WIM image loaded.
... (duplicated info)
-- --
-- part of file named C:/$WINDOWS.BT~/Sources/Rollback/setuperr.log --
2020-02-09 22:04:15, Error SP CSetupPlatformOSSwitchCheckpoint::Rollback: Unable to apply WIM image. Error: 0x80070570[gle=0x00000570]
2020-02-09 22:04:15, Error [0x064189] IBSLIB RollbackExecuteSequence: threw exception.: ApplicationException: OldWIMRollback: Unable to restore WindowsOld.wim void __cdecl CSetupPlatformOSSwitchCheckpoint::Rollback(const unsigned short *)
2020-02-09 22:04:15, Error SP CSetupPlatformRollback::Execute: ExecuteRollback failed. GLE = 5
2020-02-09 22:04:15, Error SP Rollback: Failed to execute rollback. hr = 0x80004005
2020-02-09 22:04:16, Error SP CSetupPlatformPrivate::Rollback: ExecuteRollback failed.
... (duplicated info)
-- --
For more details, please refer attachments.
5 days past and I need my OS back to normal. I really appreciate your response! Please help!
Continue reading...
This is what happened.
1. My devices info:
Surface Pro 3, 64GB, Windows 10 Professional Edition. And the external media I used is Seagate 2TB Portable Drive.
2. Upgrade and rollback failures:
I was informed to restart when the upgrade software completed downloads, everything seems okay till I got notice written on screen like "Can't upgrade Windows, now undoing changes made to your computer..." . Then it took about 3 min and then reboot, and went back this scenario again and again, endlessly.
3. The logfiles:
Hopelessly, I accessed my drive through WinPE, then I found errors:
-- part of file named C:/$WINDOWS.BT~/Sources/Rollback/setupact.log --
2020-02-09 22:01:56, Info SP Initiating rollback/uninstall, phase = 0
2020-02-09 22:01:56, Info Initializing diagnostics helper; data file = C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2020-02-09 22:01:56, Info Found existing diagnostics data, attempting to load it.
2020-02-09 22:01:56, Info SP Disable Shift-F10 command prompt hotkey
2020-02-09 22:01:57, Info SP Current phase string : SafeOS,Start
2020-02-09 22:01:57, Info SP Current op string : 44,end
2020-02-09 22:01:57, Info SP Current result string: 2147942431
2020-02-09 22:01:57, Info SP Current bugcheck string: NULL
2020-02-09 22:01:57, Info SP Connected standby str: Yes
2020-02-09 22:01:57, Info SP Connected standby : Yes
2020-02-09 22:01:57, Info SP Current phase : 2
2020-02-09 22:01:57, Info SP Current op : 13
2020-02-09 22:01:57, Info SP Current result: 0x8007001F
2020-02-09 22:01:57, Info SP Analyzing system in C:\WINDOWS
2020-02-09 22:01:57, Info CheckCrashInfo: 1 page files found:
2020-02-09 22:01:57, Info CheckCrashInfo: PageFile 0: 'C:\pagefile.sys'
2020-02-09 22:01:57, Warning ExtractBugCheckInfo: Unable to find file C:\pagefile.sys, error 0x00000002
2020-02-09 22:01:57, Warning ExtractBugCheckInfo: Unable to find file C:\tmpgfile.sys, error 0x00000002
2020-02-09 22:01:57, Info SP No crash detected. Try to get the binary info of last crash dump.
2020-02-09 22:01:57, Info SP Fail to find the registry key of last crash dump. Error: 0x00000002
2020-02-09 22:01:57, Info SP Cannot recover the system.
2020-02-09 22:01:57, Info SP Rollback: (2) Showing splash window with restoring text: Undoing changes made to your computer...
2020-02-09 22:01:57, Info SP SetupPlatfrom: Executing Execute.PreRollback commands
2020-02-09 22:01:57, Info [0x064149] IBSLIB RollbackExecuteSequence in progress...
2020-02-09 22:01:57, Info [0x064130] IBSLIB ExecuteRollbackSequence: Checkpoint(SetupPlatformOSSwitchCheckpoint) rollback in progress.
2020-02-09 22:01:57, Info SP Cleaning up C:\hiberfil.sys
2020-02-09 22:01:57, Info SP Cleaning up C:\pagefile.sys
2020-02-09 22:01:57, Info SP Cleaning up C:\swapfile.sys
2020-02-09 22:01:57, Warning SP CSetupPlatformCheckpoint::CopyLogFiles: Cannot locate log restore file "D:\$WINDOWS.~TMP\Rollback\LogRestore.TXT". Did we even get this far?
2020-02-09 22:01:58, Warning SP CSetupPlatformCheckpoint::CopyConfigFiles: Cannot locate source config file "C:\$WINDOWS.~BT\Sources\SetupPlatform.Drivers.External.ini".
2020-02-09 22:01:58, Info SP There is no crash dump file!
2020-02-09 22:01:58, Info SP Original list of new paths to be removed:
2020-02-09 22:01:58, Info SP Could not find information about the new WinRE partition. Error: 0x00000002
2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WindowsOld.wim path: D:\$WINDOWS.~TMP\WindowsOld.wim
2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WindowsOld.wim found
2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WIM handle created.
2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WIM temp path set.
2020-02-09 22:01:58, Warning SP FindGlobalPath: Cannot find volume name for \\?\GLOBALROOT\Device\HardDisk0\Partition3. Error: 0x0000001F
2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: Set the reference to the recovery image WIM \\?\GLOBALROOT\Device\HardDisk0\Partition6\RecoveryImage\INSTALL.ESD
2020-02-09 22:02:04, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WIM image loaded.
... (duplicated info)
-- --
-- part of file named C:/$WINDOWS.BT~/Sources/Rollback/setuperr.log --
2020-02-09 22:04:15, Error SP CSetupPlatformOSSwitchCheckpoint::Rollback: Unable to apply WIM image. Error: 0x80070570[gle=0x00000570]
2020-02-09 22:04:15, Error [0x064189] IBSLIB RollbackExecuteSequence: threw exception.: ApplicationException: OldWIMRollback: Unable to restore WindowsOld.wim void __cdecl CSetupPlatformOSSwitchCheckpoint::Rollback(const unsigned short *)
2020-02-09 22:04:15, Error SP CSetupPlatformRollback::Execute: ExecuteRollback failed. GLE = 5
2020-02-09 22:04:15, Error SP Rollback: Failed to execute rollback. hr = 0x80004005
2020-02-09 22:04:16, Error SP CSetupPlatformPrivate::Rollback: ExecuteRollback failed.
... (duplicated info)
-- --
For more details, please refer attachments.
5 days past and I need my OS back to normal. I really appreciate your response! Please help!
Continue reading...