Cause of BSOD tsusbhub.sys

V

VHS_Solutions

Dear Support,


Recently a server of us has been crashing multiple times.

I have opened the dump file with windbg and an error is pointing to the system file tsusbhub.sys.


We need some help to figure out the cause of the BSOD or which program is causing the crash.


Links:

MEMORY.DMP:



MiniDump:






*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************


PNP_DETECTED_FATAL_ERROR (ca)

PnP encountered a severe error, either as a result of a problem in a driver or

a problem in PnP itself. The first argument describes the nature of the

problem, the second argument is the address of the PDO. The other arguments

vary depending on argument 1.

Arguments:

Arg1: 0000000000000001, Duplicate PDO

A specific instance of a driver has enumerated multiple PDOs with

identical device id and unique ids.

Arg2: ffffe802045e98f0, Newly reported PDO.

Arg3: ffffe001a4b09630, PDO of which it is a duplicate.

Arg4: 0000000000000000


Debugging Details:

------------------


GetUlongPtrFromAddress: unable to read from fffff800e3b53308


KEY_VALUES_STRING: 1



PROCESSES_ANALYSIS: 1


SERVICE_ANALYSIS: 1


STACKHASH_ANALYSIS: 1


TIMELINE_ANALYSIS: 1



DUMP_CLASS: 1


DUMP_QUALIFIER: 400


BUILD_VERSION_STRING: 9600.19538.amd64fre.winblue_ltsb_escrow.191014-1700


SYSTEM_MANUFACTURER: Microsoft Corporation


VIRTUAL_MACHINE: HyperV


SYSTEM_PRODUCT_NAME: Virtual Machine


SYSTEM_SKU: None


SYSTEM_VERSION: Hyper-V UEFI Release v1.0


BIOS_VENDOR: Microsoft Corporation


BIOS_VERSION: Hyper-V UEFI Release v1.0


BIOS_DATE: 11/26/2012


BASEBOARD_MANUFACTURER: Microsoft Corporation


BASEBOARD_PRODUCT: Virtual Machine


BASEBOARD_VERSION: Hyper-V UEFI Release v1.0


DUMP_TYPE: 2


BUGCHECK_P1: 1


BUGCHECK_P2: ffffe802045e98f0


BUGCHECK_P3: ffffe001a4b09630


BUGCHECK_P4: 0


BUGCHECK_STR: 0xCA_1


DEVICE_OBJECT: ffffe802045e98f0


DRIVER_OBJECT: ffffe001a54ecbc0


IMAGE_NAME: tsusbhub.sys


DEBUG_FLR_IMAGE_TIMESTAMP: 5deadc90


MODULE_NAME: tsusbhub


FAULTING_MODULE: fffff801e3000000 tsusbhub


CPU_COUNT: f


CPU_MHZ: 832


CPU_VENDOR: GenuineIntel


CPU_FAMILY: 6


CPU_MODEL: 4f


CPU_STEPPING: 1


CPU_MICROCODE: 6,4f,1,0 (F,M,S,R) SIG: FFFFFFFF'00000000 (cache) FFFFFFFF'00000000 (init)


CUSTOMER_CRASH_COUNT: 1


DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT_SERVER


PROCESS_NAME: System


CURRENT_IRQL: 0


ANALYSIS_SESSION_HOST: SME-RD04


ANALYSIS_SESSION_TIME: 02-17-2020 10:35:17.0782


ANALYSIS_VERSION: 10.0.18362.1 amd64fre


LOCK_ADDRESS: fffff800e3ad40c0 -- (!locks fffff800e3ad40c0)

Cannot get _ERESOURCE type


Resource @ nt!PiEngineLock (0xfffff800e3ad40c0) Available

1 total locks


PNP_TRIAGE_DATA:

Lock address : 0xfffff800e3ad40c0

Thread Count : 0

Thread address: 0x0000000000000000

Thread wait : 0x0


LAST_CONTROL_TRANSFER: from fffff800e3d264ff to fffff800e39444a0


STACK_TEXT:

ffffd000`352ec608 fffff800`e3d264ff : 00000000`000000ca 00000000`00000001 ffffe802`045e98f0 ffffe001`a4b09630 : nt!KeBugCheckEx

ffffd000`352ec610 fffff800`e3bb138b : ffffe801`fb4a8820 ffffe801`fb4a8820 00000000`00000001 ffffe001`a4ab3840 : nt! ?? ::NNGAKEGL::`string'+0xd9ff

ffffd000`352ec7d0 fffff800`e3c3757d : ffffe802`03670660 00000000`00000001 00000000`00000000 fffff800`e3ba8a72 : nt!PipProcessDevNodeTree+0x41f

ffffd000`352eca50 fffff800`e38b0574 : 00000001`00000003 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PiProcessReenumeration+0x91

ffffd000`352ecaa0 fffff800`e38715af : fffff800`e38b040c ffffe802`03f97880 fffff800`e3ad2ae0 00000000`00000005 : nt!PnpDeviceActionWorker+0x168

ffffd000`352ecb50 fffff800`e38c7b22 : ffffe801`fb3a3220 ffffd001`eb880180 00000000`00000080 ffffe001`a3e24340 : nt!ExpWorkerThread+0x69f

ffffd000`352ecc00 fffff800`e394bf66 : ffffd001`eb880180 ffffe802`03f97880 ffffe001`a9866080 00000000`00000001 : nt!PspSystemThreadStartup+0x18a

ffffd000`352ecc60 00000000`00000000 : ffffd000`352ed000 ffffd000`352e7000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16



THREAD_SHA1_HASH_MOD_FUNC: f68bd588ff3760f1edb421e835907a0110bef600


THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 882f00aedf19ffe5dcd3aa1798fb65ed26a5c436


THREAD_SHA1_HASH_MOD: cb5f414824c2521bcc505eaa03e92fa10922dad8


FOLLOWUP_NAME: MachineOwner


IMAGE_VERSION: 6.3.9600.19592


STACK_COMMAND: .thread ; .cxr ; kb


FAILURE_BUCKET_ID: 0xCA_1_IMAGE_tsusbhub.sys


BUCKET_ID: 0xCA_1_IMAGE_tsusbhub.sys


PRIMARY_PROBLEM_CLASS: 0xCA_1_IMAGE_tsusbhub.sys


TARGET_TIME: 2020-02-07T08:09:19.000Z


OSBUILD: 9600


OSSERVICEPACK: 19538


SERVICEPACK_NUMBER: 0


OS_REVISION: 0


SUITE_MASK: 16


PRODUCT_TYPE: 3


OSPLATFORM_TYPE: x64


OSNAME: Windows 8.1


OSEDITION: Windows 8.1 Server TerminalServer


OS_LOCALE:


USER_LCID: 0


OSBUILD_TIMESTAMP: 2019-10-15 04:04:17


BUILDDATESTAMP_STR: 191014-1700


BUILDLAB_STR: winblue_ltsb_escrow


BUILDOSVER_STR: 6.3.9600.19538.amd64fre.winblue_ltsb_escrow.191014-1700


ANALYSIS_SESSION_ELAPSED_TIME: 1632


ANALYSIS_SOURCE: KM


FAILURE_ID_HASH_STRING: km:0xca_1_image_tsusbhub.sys


FAILURE_ID_HASH: {7198e36d-2e65-cc6a-13a8-5f08d8fa0545}


Followup: MachineOwner

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