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VHS_Solutions
Dear Support,
Recently a server of us has been crashing multiple times.
I have opened the dump file with windbg and an error is pointing to the system file tsusbhub.sys.
We need some help to figure out the cause of the BSOD or which program is causing the crash.
Links:
MEMORY.DMP:
MiniDump:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
PNP_DETECTED_FATAL_ERROR (ca)
PnP encountered a severe error, either as a result of a problem in a driver or
a problem in PnP itself. The first argument describes the nature of the
problem, the second argument is the address of the PDO. The other arguments
vary depending on argument 1.
Arguments:
Arg1: 0000000000000001, Duplicate PDO
A specific instance of a driver has enumerated multiple PDOs with
identical device id and unique ids.
Arg2: ffffe802045e98f0, Newly reported PDO.
Arg3: ffffe001a4b09630, PDO of which it is a duplicate.
Arg4: 0000000000000000
Debugging Details:
------------------
GetUlongPtrFromAddress: unable to read from fffff800e3b53308
KEY_VALUES_STRING: 1
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 9600.19538.amd64fre.winblue_ltsb_escrow.191014-1700
SYSTEM_MANUFACTURER: Microsoft Corporation
VIRTUAL_MACHINE: HyperV
SYSTEM_PRODUCT_NAME: Virtual Machine
SYSTEM_SKU: None
SYSTEM_VERSION: Hyper-V UEFI Release v1.0
BIOS_VENDOR: Microsoft Corporation
BIOS_VERSION: Hyper-V UEFI Release v1.0
BIOS_DATE: 11/26/2012
BASEBOARD_MANUFACTURER: Microsoft Corporation
BASEBOARD_PRODUCT: Virtual Machine
BASEBOARD_VERSION: Hyper-V UEFI Release v1.0
DUMP_TYPE: 2
BUGCHECK_P1: 1
BUGCHECK_P2: ffffe802045e98f0
BUGCHECK_P3: ffffe001a4b09630
BUGCHECK_P4: 0
BUGCHECK_STR: 0xCA_1
DEVICE_OBJECT: ffffe802045e98f0
DRIVER_OBJECT: ffffe001a54ecbc0
IMAGE_NAME: tsusbhub.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5deadc90
MODULE_NAME: tsusbhub
FAULTING_MODULE: fffff801e3000000 tsusbhub
CPU_COUNT: f
CPU_MHZ: 832
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 4f
CPU_STEPPING: 1
CPU_MICROCODE: 6,4f,1,0 (F,M,S,R) SIG: FFFFFFFF'00000000 (cache) FFFFFFFF'00000000 (init)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT_SERVER
PROCESS_NAME: System
CURRENT_IRQL: 0
ANALYSIS_SESSION_HOST: SME-RD04
ANALYSIS_SESSION_TIME: 02-17-2020 10:35:17.0782
ANALYSIS_VERSION: 10.0.18362.1 amd64fre
LOCK_ADDRESS: fffff800e3ad40c0 -- (!locks fffff800e3ad40c0)
Cannot get _ERESOURCE type
Resource @ nt!PiEngineLock (0xfffff800e3ad40c0) Available
1 total locks
PNP_TRIAGE_DATA:
Lock address : 0xfffff800e3ad40c0
Thread Count : 0
Thread address: 0x0000000000000000
Thread wait : 0x0
LAST_CONTROL_TRANSFER: from fffff800e3d264ff to fffff800e39444a0
STACK_TEXT:
ffffd000`352ec608 fffff800`e3d264ff : 00000000`000000ca 00000000`00000001 ffffe802`045e98f0 ffffe001`a4b09630 : nt!KeBugCheckEx
ffffd000`352ec610 fffff800`e3bb138b : ffffe801`fb4a8820 ffffe801`fb4a8820 00000000`00000001 ffffe001`a4ab3840 : nt! ?? ::NNGAKEGL::`string'+0xd9ff
ffffd000`352ec7d0 fffff800`e3c3757d : ffffe802`03670660 00000000`00000001 00000000`00000000 fffff800`e3ba8a72 : nt!PipProcessDevNodeTree+0x41f
ffffd000`352eca50 fffff800`e38b0574 : 00000001`00000003 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PiProcessReenumeration+0x91
ffffd000`352ecaa0 fffff800`e38715af : fffff800`e38b040c ffffe802`03f97880 fffff800`e3ad2ae0 00000000`00000005 : nt!PnpDeviceActionWorker+0x168
ffffd000`352ecb50 fffff800`e38c7b22 : ffffe801`fb3a3220 ffffd001`eb880180 00000000`00000080 ffffe001`a3e24340 : nt!ExpWorkerThread+0x69f
ffffd000`352ecc00 fffff800`e394bf66 : ffffd001`eb880180 ffffe802`03f97880 ffffe001`a9866080 00000000`00000001 : nt!PspSystemThreadStartup+0x18a
ffffd000`352ecc60 00000000`00000000 : ffffd000`352ed000 ffffd000`352e7000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
THREAD_SHA1_HASH_MOD_FUNC: f68bd588ff3760f1edb421e835907a0110bef600
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 882f00aedf19ffe5dcd3aa1798fb65ed26a5c436
THREAD_SHA1_HASH_MOD: cb5f414824c2521bcc505eaa03e92fa10922dad8
FOLLOWUP_NAME: MachineOwner
IMAGE_VERSION: 6.3.9600.19592
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0xCA_1_IMAGE_tsusbhub.sys
BUCKET_ID: 0xCA_1_IMAGE_tsusbhub.sys
PRIMARY_PROBLEM_CLASS: 0xCA_1_IMAGE_tsusbhub.sys
TARGET_TIME: 2020-02-07T08:09:19.000Z
OSBUILD: 9600
OSSERVICEPACK: 19538
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 16
PRODUCT_TYPE: 3
OSPLATFORM_TYPE: x64
OSNAME: Windows 8.1
OSEDITION: Windows 8.1 Server TerminalServer
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2019-10-15 04:04:17
BUILDDATESTAMP_STR: 191014-1700
BUILDLAB_STR: winblue_ltsb_escrow
BUILDOSVER_STR: 6.3.9600.19538.amd64fre.winblue_ltsb_escrow.191014-1700
ANALYSIS_SESSION_ELAPSED_TIME: 1632
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xca_1_image_tsusbhub.sys
FAILURE_ID_HASH: {7198e36d-2e65-cc6a-13a8-5f08d8fa0545}
Followup: MachineOwner
Continue reading...
Recently a server of us has been crashing multiple times.
I have opened the dump file with windbg and an error is pointing to the system file tsusbhub.sys.
We need some help to figure out the cause of the BSOD or which program is causing the crash.
Links:
MEMORY.DMP:
MiniDump:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
PNP_DETECTED_FATAL_ERROR (ca)
PnP encountered a severe error, either as a result of a problem in a driver or
a problem in PnP itself. The first argument describes the nature of the
problem, the second argument is the address of the PDO. The other arguments
vary depending on argument 1.
Arguments:
Arg1: 0000000000000001, Duplicate PDO
A specific instance of a driver has enumerated multiple PDOs with
identical device id and unique ids.
Arg2: ffffe802045e98f0, Newly reported PDO.
Arg3: ffffe001a4b09630, PDO of which it is a duplicate.
Arg4: 0000000000000000
Debugging Details:
------------------
GetUlongPtrFromAddress: unable to read from fffff800e3b53308
KEY_VALUES_STRING: 1
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 9600.19538.amd64fre.winblue_ltsb_escrow.191014-1700
SYSTEM_MANUFACTURER: Microsoft Corporation
VIRTUAL_MACHINE: HyperV
SYSTEM_PRODUCT_NAME: Virtual Machine
SYSTEM_SKU: None
SYSTEM_VERSION: Hyper-V UEFI Release v1.0
BIOS_VENDOR: Microsoft Corporation
BIOS_VERSION: Hyper-V UEFI Release v1.0
BIOS_DATE: 11/26/2012
BASEBOARD_MANUFACTURER: Microsoft Corporation
BASEBOARD_PRODUCT: Virtual Machine
BASEBOARD_VERSION: Hyper-V UEFI Release v1.0
DUMP_TYPE: 2
BUGCHECK_P1: 1
BUGCHECK_P2: ffffe802045e98f0
BUGCHECK_P3: ffffe001a4b09630
BUGCHECK_P4: 0
BUGCHECK_STR: 0xCA_1
DEVICE_OBJECT: ffffe802045e98f0
DRIVER_OBJECT: ffffe001a54ecbc0
IMAGE_NAME: tsusbhub.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5deadc90
MODULE_NAME: tsusbhub
FAULTING_MODULE: fffff801e3000000 tsusbhub
CPU_COUNT: f
CPU_MHZ: 832
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 4f
CPU_STEPPING: 1
CPU_MICROCODE: 6,4f,1,0 (F,M,S,R) SIG: FFFFFFFF'00000000 (cache) FFFFFFFF'00000000 (init)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT_SERVER
PROCESS_NAME: System
CURRENT_IRQL: 0
ANALYSIS_SESSION_HOST: SME-RD04
ANALYSIS_SESSION_TIME: 02-17-2020 10:35:17.0782
ANALYSIS_VERSION: 10.0.18362.1 amd64fre
LOCK_ADDRESS: fffff800e3ad40c0 -- (!locks fffff800e3ad40c0)
Cannot get _ERESOURCE type
Resource @ nt!PiEngineLock (0xfffff800e3ad40c0) Available
1 total locks
PNP_TRIAGE_DATA:
Lock address : 0xfffff800e3ad40c0
Thread Count : 0
Thread address: 0x0000000000000000
Thread wait : 0x0
LAST_CONTROL_TRANSFER: from fffff800e3d264ff to fffff800e39444a0
STACK_TEXT:
ffffd000`352ec608 fffff800`e3d264ff : 00000000`000000ca 00000000`00000001 ffffe802`045e98f0 ffffe001`a4b09630 : nt!KeBugCheckEx
ffffd000`352ec610 fffff800`e3bb138b : ffffe801`fb4a8820 ffffe801`fb4a8820 00000000`00000001 ffffe001`a4ab3840 : nt! ?? ::NNGAKEGL::`string'+0xd9ff
ffffd000`352ec7d0 fffff800`e3c3757d : ffffe802`03670660 00000000`00000001 00000000`00000000 fffff800`e3ba8a72 : nt!PipProcessDevNodeTree+0x41f
ffffd000`352eca50 fffff800`e38b0574 : 00000001`00000003 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PiProcessReenumeration+0x91
ffffd000`352ecaa0 fffff800`e38715af : fffff800`e38b040c ffffe802`03f97880 fffff800`e3ad2ae0 00000000`00000005 : nt!PnpDeviceActionWorker+0x168
ffffd000`352ecb50 fffff800`e38c7b22 : ffffe801`fb3a3220 ffffd001`eb880180 00000000`00000080 ffffe001`a3e24340 : nt!ExpWorkerThread+0x69f
ffffd000`352ecc00 fffff800`e394bf66 : ffffd001`eb880180 ffffe802`03f97880 ffffe001`a9866080 00000000`00000001 : nt!PspSystemThreadStartup+0x18a
ffffd000`352ecc60 00000000`00000000 : ffffd000`352ed000 ffffd000`352e7000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
THREAD_SHA1_HASH_MOD_FUNC: f68bd588ff3760f1edb421e835907a0110bef600
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 882f00aedf19ffe5dcd3aa1798fb65ed26a5c436
THREAD_SHA1_HASH_MOD: cb5f414824c2521bcc505eaa03e92fa10922dad8
FOLLOWUP_NAME: MachineOwner
IMAGE_VERSION: 6.3.9600.19592
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0xCA_1_IMAGE_tsusbhub.sys
BUCKET_ID: 0xCA_1_IMAGE_tsusbhub.sys
PRIMARY_PROBLEM_CLASS: 0xCA_1_IMAGE_tsusbhub.sys
TARGET_TIME: 2020-02-07T08:09:19.000Z
OSBUILD: 9600
OSSERVICEPACK: 19538
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 16
PRODUCT_TYPE: 3
OSPLATFORM_TYPE: x64
OSNAME: Windows 8.1
OSEDITION: Windows 8.1 Server TerminalServer
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2019-10-15 04:04:17
BUILDDATESTAMP_STR: 191014-1700
BUILDLAB_STR: winblue_ltsb_escrow
BUILDOSVER_STR: 6.3.9600.19538.amd64fre.winblue_ltsb_escrow.191014-1700
ANALYSIS_SESSION_ELAPSED_TIME: 1632
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xca_1_image_tsusbhub.sys
FAILURE_ID_HASH: {7198e36d-2e65-cc6a-13a8-5f08d8fa0545}
Followup: MachineOwner
Continue reading...