DVD/CD drive not able to read or write, was working fine before the last windows update

R

Ruben#1

My computer is a Dell Inspiron 3847 Windows 10 Pro. DVD/CD started having problems after latest Windows 10 update. It stopped reading or writing yesterday 2/16/20. Devise Manager shows everything fine and cannot update driver as it has the latest. Tried uninstalling and reinstalling drive but still the same. DVD drive is: TSSTcorp DVD+- RW SH-216DB with Microsoft driver dated 6/21/2006. Everything else in computer seems fine.

Drive started making a loud humming sound like it had trouble reading disks, then I would get a message saying to insert a DVD/CD. even Tried several disks and used an exterior USB DVD/CD reader/writer and that would not work either.

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