Weird problem with XP

[John91]

My XP SP2 suddenly got some problem, all anti-virus software and firewall
stop working. Internet can be connected right after system startup, but lost
within a minute. Maybe some virus destroyed something in the system? can't
figure it out. It seems the system does not allow any desired "exe" file to
run or even install.

Here are what I tried and failed:
1) Install a clean copy McAfee VirusScan. Halfway it got "an error occurred
while installing McAfee..."

2) A friend says the Windows Installer may be missing. I downloaded Windows
Installer 3.1, but when extracting files during install, popup " The system
cannot find the file specified" - update.exe.
To work around, I extracted the files in a flash drive, and copy all files
to hard drive, but error still comes up when copying - "cannot copy update:
cannot find the specified file". The system does not accept update.exe file!

3) Spybot. Installed OK. But unable to run - popup error "cannot find
SpybotSD.exe file (missing shortcut)". Checked the Spybot folder, the exe
file is missing (system does not accept it!)

It's so weird, please help!

John

 

[Faisal [MSFT]]

Your system seems to be malware infested that is targeting the Anti-virus.
if Rootkit is resident on the system then you can never clean the box
without fresh rebuilt. You can try to clean system but it requires some
skills to handle this. To start with I can suggest you to go to
http://www.nanoscan.com/ and scan for malwares.

then download Blacklight from F-secure and scan. if these do not help then
you really need to deep dive but cannot ensure that you can actually clean
your system 100%. Rebuilding probably would be better and ensure to have
fully patched system and try not to run as local administrator of the
machine.


"John91" <wanghaodong@yahoo.com> wrote in message
news:13kkmvhmlmojbb8@corp.supernews.com...
> My XP SP2 suddenly got some problem, all anti-virus software and firewall
> stop working. Internet can be connected right after system startup, but
> lost within a minute. Maybe some virus destroyed something in the system?
> can't figure it out. It seems the system does not allow any desired "exe"
> file to run or even install.
>
> Here are what I tried and failed:
> 1) Install a clean copy McAfee VirusScan. Halfway it got "an error
> occurred while installing McAfee..."
>
> 2) A friend says the Windows Installer may be missing. I downloaded
> Windows Installer 3.1, but when extracting files during install, popup "
> The system cannot find the file specified" - update.exe.
> To work around, I extracted the files in a flash drive, and copy all files
> to hard drive, but error still comes up when copying - "cannot copy
> update: cannot find the specified file". The system does not accept
> update.exe file!
>
> 3) Spybot. Installed OK. But unable to run - popup error "cannot find
> SpybotSD.exe file (missing shortcut)". Checked the Spybot folder, the exe
> file is missing (system does not accept it!)
>
> It's so weird, please help!
>
> John
>
>

 

[John91]

Thanks! I can't run nanoscan and any online checking as the internet is not
working. Any workaround? I can download using other machines, but no
Anti-malware stuff can be installed and run under Normal startup. I can run
Spybot under Safe mode, found nothing. But back to Normal boot, still the
same problem.

Fresh rebuild? - do you mean install a fresh copy of Windows other than
Repair? That will erase all my program files.

Thanks again.

"Faisal [MSFT]" <faisal.hussain@online.microsoft.com> wrote in message
news:e1v64NBMIHA.5160@TK2MSFTNGP05.phx.gbl...
> Your system seems to be malware infested that is targeting the Anti-virus.
> if Rootkit is resident on the system then you can never clean the box
> without fresh rebuilt. You can try to clean system but it requires some
> skills to handle this. To start with I can suggest you to go to
> http://www.nanoscan.com/ and scan for malwares.
>
> then download Blacklight from F-secure and scan. if these do not help then
> you really need to deep dive but cannot ensure that you can actually clean
> your system 100%. Rebuilding probably would be better and ensure to have
> fully patched system and try not to run as local administrator of the
> machine.
>
>
> "John91" <wanghaodong@yahoo.com> wrote in message
> news:13kkmvhmlmojbb8@corp.supernews.com...
>> My XP SP2 suddenly got some problem, all anti-virus software and firewall
>> stop working. Internet can be connected right after system startup, but
>> lost within a minute. Maybe some virus destroyed something in the system?
>> can't figure it out. It seems the system does not allow any desired "exe"
>> file to run or even install.
>>
>> Here are what I tried and failed:
>> 1) Install a clean copy McAfee VirusScan. Halfway it got "an error
>> occurred while installing McAfee..."
>>
>> 2) A friend says the Windows Installer may be missing. I downloaded
>> Windows Installer 3.1, but when extracting files during install, popup "
>> The system cannot find the file specified" - update.exe.
>> To work around, I extracted the files in a flash drive, and copy all
>> files to hard drive, but error still comes up when copying - "cannot copy
>> update: cannot find the specified file". The system does not accept
>> update.exe file!
>>
>> 3) Spybot. Installed OK. But unable to run - popup error "cannot find
>> SpybotSD.exe file (missing shortcut)". Checked the Spybot folder, the exe
>> file is missing (system does not accept it!)
>>
>> It's so weird, please help!
>>
>> John
>>
>>

 

[Milo \(MSPSS\)]

As an option:
If you are in North America, you can call 866-727-2338 for help with virus
and spyware infections. See
http://www.microsoft.com/protect/support/default.mspx for details.

For international information, see your local subsidiary Support site.


"John91" <wanghaodong@yahoo.com> wrote in message
news:13kkmvhmlmojbb8@corp.supernews.com...
> My XP SP2 suddenly got some problem, all anti-virus software and firewall
> stop working. Internet can be connected right after system startup, but
> lost within a minute. Maybe some virus destroyed something in the system?
> can't figure it out. It seems the system does not allow any desired "exe"
> file to run or even install.
>
> Here are what I tried and failed:
> 1) Install a clean copy McAfee VirusScan. Halfway it got "an error
> occurred while installing McAfee..."
>
> 2) A friend says the Windows Installer may be missing. I downloaded
> Windows Installer 3.1, but when extracting files during install, popup "
> The system cannot find the file specified" - update.exe.
> To work around, I extracted the files in a flash drive, and copy all files
> to hard drive, but error still comes up when copying - "cannot copy
> update: cannot find the specified file". The system does not accept
> update.exe file!
>
> 3) Spybot. Installed OK. But unable to run - popup error "cannot find
> SpybotSD.exe file (missing shortcut)". Checked the Spybot folder, the exe
> file is missing (system does not accept it!)
>
> It's so weird, please help!
>
> John
>
>