Error 0x80240017: Failed to execute MSU package.

J

JimEUK

Hi,


I'm trying to install Citrix Workspace on my PC which requires Visual C++ Redistributable X86 4.16.27012.6 or later as a prerequisite.


Installing 14.24.28127 from your support website fails with an unspecified error 0x80240017. log file below.


Please can you advise what Ineed to do to resolve this?


Thanks


[0E54:0EA4][2020-02-29T15:24:40]i001: Burn v3.10.4.4718, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Jim\AppData\Local\Temp\{334152DF-161E-4361-8683-5E8AD7AFF1D1}\.cr\VC_redist.x86.exe

[0E54:0EA4][2020-02-29T15:24:40]i009: Command Line: '-burn.clean.room=C:\Users\Jim\Downloads\VC_redist.x86.exe -burn.filehandle.attached=208 -burn.filehandle.self=216'

[0E54:0EA4][2020-02-29T15:24:40]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Jim\Downloads\VC_redist.x86.exe'

[0E54:0EA4][2020-02-29T15:24:40]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Jim\Downloads\'

[0E54:0EA4][2020-02-29T15:24:40]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Jim\AppData\Local\Temp\dd_vcredist_x86_20200229152440.log'

[0E54:0EA4][2020-02-29T15:24:40]i000: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127'

[0E54:0EA4][2020-02-29T15:24:40]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'

[0E54:1738][2020-02-29T15:24:40]i000: Setting version variable 'WixBundleFileVersion' to value '14.24.28127.4'

[0E54:0EA4][2020-02-29T15:24:40]i100: Detect begin, 10 packages

[0E54:0EA4][2020-02-29T15:24:40]i000: File search: windows_uCRT_DetectKey, did not find path: C:\windows\system32\ucrtbase.dll

[0E54:0EA4][2020-02-29T15:24:40]i000: File search: windows_uCRT_DetectKeyExists, did not find path: C:\windows\system32\ucrtbase.dll

[0E54:0EA4][2020-02-29T15:24:40]i000: Setting numeric variable 'windows_uCRT_DetectKeyExists' to value 0

[0E54:0EA4][2020-02-29T15:24:40]i052: Condition '(VersionNT = v6.3 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:40]i052: Condition '(VersionNT = v6.3 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:40]i052: Condition '(VersionNT = v6.2 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:40]i052: Condition '(VersionNT = v6.2 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:40]i052: Condition '(VersionNT = v6.1 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:40]i052: Condition '(VersionNT = v6.1 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:40]i052: Condition '(VersionNT = v6.0 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:40]i052: Condition '(VersionNT = v6.0 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:40]i101: Detected package: Windows81_x86, state: Absent, cached: None

[0E54:0EA4][2020-02-29T15:24:40]i101: Detected package: Windows81_x64, state: Absent, cached: None

[0E54:0EA4][2020-02-29T15:24:40]i101: Detected package: Windows8_x86, state: Absent, cached: None

[0E54:0EA4][2020-02-29T15:24:40]i101: Detected package: Windows8_x64, state: Absent, cached: None

[0E54:0EA4][2020-02-29T15:24:40]i101: Detected package: Windows7_MSU_x86, state: Absent, cached: None

[0E54:0EA4][2020-02-29T15:24:40]i101: Detected package: Windows7_MSU_x64, state: Absent, cached: Complete

[0E54:0EA4][2020-02-29T15:24:40]i101: Detected package: WindowsVista_MSU_x86, state: Absent, cached: None

[0E54:0EA4][2020-02-29T15:24:40]i101: Detected package: WindowsVista_MSU_x64, state: Absent, cached: None

[0E54:0EA4][2020-02-29T15:24:40]i101: Detected package: vcRuntimeMinimum_x86, state: Absent, cached: Complete

[0E54:0EA4][2020-02-29T15:24:40]i101: Detected package: vcRuntimeAdditional_x86, state: Absent, cached: Complete

[0E54:0EA4][2020-02-29T15:24:40]i052: Condition 'VersionNT >= v6.0 OR (VersionNT = v5.1 AND ServicePackLevel >= 2) OR (VersionNT = v5.2 AND ServicePackLevel >= 1)' evaluates to true.

[0E54:0EA4][2020-02-29T15:24:40]i199: Detect complete, result: 0x0

[0E54:1738][2020-02-29T15:24:44]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

[0E54:0EA4][2020-02-29T15:24:44]i200: Plan begin, 10 packages, action: Install

[0E54:0EA4][2020-02-29T15:24:44]i052: Condition 'VersionNT = v6.3 AND NOT VersionNT64' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:44]w321: Skipping dependency registration on package with no dependency providers: Windows81_x86

[0E54:0EA4][2020-02-29T15:24:44]i052: Condition 'VersionNT = v6.3 AND VersionNT64' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:44]w321: Skipping dependency registration on package with no dependency providers: Windows81_x64

[0E54:0EA4][2020-02-29T15:24:44]i052: Condition 'VersionNT = v6.2 AND NOT VersionNT64' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:44]w321: Skipping dependency registration on package with no dependency providers: Windows8_x86

[0E54:0EA4][2020-02-29T15:24:44]i052: Condition 'VersionNT = v6.2 AND VersionNT64' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:44]w321: Skipping dependency registration on package with no dependency providers: Windows8_x64

[0E54:0EA4][2020-02-29T15:24:44]i052: Condition 'VersionNT = v6.1 AND NOT VersionNT64' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:44]w321: Skipping dependency registration on package with no dependency providers: Windows7_MSU_x86

[0E54:0EA4][2020-02-29T15:24:44]i052: Condition 'VersionNT = v6.1 AND VersionNT64' evaluates to true.

[0E54:0EA4][2020-02-29T15:24:44]w321: Skipping dependency registration on package with no dependency providers: Windows7_MSU_x64

[0E54:0EA4][2020-02-29T15:24:44]i052: Condition 'VersionNT = v6.0 AND NOT VersionNT64' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:44]w321: Skipping dependency registration on package with no dependency providers: WindowsVista_MSU_x86

[0E54:0EA4][2020-02-29T15:24:44]i052: Condition 'VersionNT = v6.0 AND VersionNT64' evaluates to false.

[0E54:0EA4][2020-02-29T15:24:44]w321: Skipping dependency registration on package with no dependency providers: WindowsVista_MSU_x64

[0E54:0EA4][2020-02-29T15:24:44]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeMinimum_x86' to value 'C:\Users\Jim\AppData\Local\Temp\dd_vcredist_x86_20200229152440_001_vcRuntimeMinimum_x86_rollback.log'

[0E54:0EA4][2020-02-29T15:24:44]i000: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x86' to value 'C:\Users\Jim\AppData\Local\Temp\dd_vcredist_x86_20200229152440_001_vcRuntimeMinimum_x86.log'

[0E54:0EA4][2020-02-29T15:24:44]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x86' to value 'C:\Users\Jim\AppData\Local\Temp\dd_vcredist_x86_20200229152440_002_vcRuntimeAdditional_x86_rollback.log'

[0E54:0EA4][2020-02-29T15:24:44]i000: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x86' to value 'C:\Users\Jim\AppData\Local\Temp\dd_vcredist_x86_20200229152440_002_vcRuntimeAdditional_x86.log'

[0E54:0EA4][2020-02-29T15:24:44]i201: Planned package: Windows81_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0E54:0EA4][2020-02-29T15:24:44]i201: Planned package: Windows81_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0E54:0EA4][2020-02-29T15:24:44]i201: Planned package: Windows8_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0E54:0EA4][2020-02-29T15:24:44]i201: Planned package: Windows8_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0E54:0EA4][2020-02-29T15:24:44]i201: Planned package: Windows7_MSU_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0E54:0EA4][2020-02-29T15:24:44]i201: Planned package: Windows7_MSU_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None

[0E54:0EA4][2020-02-29T15:24:44]i201: Planned package: WindowsVista_MSU_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0E54:0EA4][2020-02-29T15:24:44]i201: Planned package: WindowsVista_MSU_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0E54:0EA4][2020-02-29T15:24:44]i201: Planned package: vcRuntimeMinimum_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

[0E54:0EA4][2020-02-29T15:24:44]i201: Planned package: vcRuntimeAdditional_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

[0E54:0EA4][2020-02-29T15:24:44]i299: Plan complete, result: 0x0

[0E54:0EA4][2020-02-29T15:24:44]i300: Apply begin

[0E54:0EA4][2020-02-29T15:24:44]i010: Launching elevated engine process.

[0E54:0EA4][2020-02-29T15:24:46]i011: Launched elevated engine process.

[0E54:0EA4][2020-02-29T15:24:47]i012: Connected to elevated engine.

[183C:1588][2020-02-29T15:24:47]i358: Pausing automatic updates.

[183C:1588][2020-02-29T15:24:47]i359: Paused automatic updates.

[183C:1588][2020-02-29T15:24:47]i360: Creating a system restore point.

[183C:1588][2020-02-29T15:24:55]i361: Created a system restore point.

[183C:1588][2020-02-29T15:24:55]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{e31cb1a4-76b5-46a5-a084-3fa419e82201}, options: 0x7, disable resume: No

[183C:1588][2020-02-29T15:24:55]i000: Caching bundle from: 'C:\Users\Jim\AppData\Local\Temp\{A5489330-4765-4061-B452-6ED20384741D}\.be\VC_redist.x86.exe' to: 'C:\ProgramData\Package Cache\{e31cb1a4-76b5-46a5-a084-3fa419e82201}\VC_redist.x86.exe'

[183C:1588][2020-02-29T15:24:55]i320: Registering bundle dependency provider: VC,redist.x86,x86,14.24,bundle, version: 14.24.28127.4

[183C:1588][2020-02-29T15:24:55]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{e31cb1a4-76b5-46a5-a084-3fa419e82201}, resume: Active, restart initiated: No, disable resume: No

[183C:11E4][2020-02-29T15:24:55]i304: Verified existing payload: Windows7_MSU_x64 at path: C:\ProgramData\Package Cache\54050A5F8AE7F0C56E553F0090146C17A1D2BF8D\packages\Patch\x64\Windows6.1-KB2999226-x64.msu.

[183C:11E4][2020-02-29T15:24:55]i304: Verified existing payload: vcRuntimeMinimum_x86 at path: C:\ProgramData\Package Cache\{2E72FA1F-BADB-4337-B8AE-F7C17EC57D1D}v14.24.28127\packages\vcRuntimeMinimum_x86\vc_runtimeMinimum_x86.msi.

[183C:11E4][2020-02-29T15:24:56]i304: Verified existing payload: cab54A5CABBE7274D8A22EB58060AAB7623 at path: C:\ProgramData\Package Cache\{2E72FA1F-BADB-4337-B8AE-F7C17EC57D1D}v14.24.28127\packages\vcRuntimeMinimum_x86\cab1.cab.

[183C:11E4][2020-02-29T15:24:56]i304: Verified existing payload: vcRuntimeAdditional_x86 at path: C:\ProgramData\Package Cache\{EAC73207-74BD-4B13-AACF-8C0E751FA4E8}v14.24.28127\packages\vcRuntimeAdditional_x86\vc_runtimeAdditional_x86.msi.

[183C:11E4][2020-02-29T15:24:59]i304: Verified existing payload: cabB3E1576D1FEFBB979E13B1A5379E0B16 at path: C:\ProgramData\Package Cache\{EAC73207-74BD-4B13-AACF-8C0E751FA4E8}v14.24.28127\packages\vcRuntimeAdditional_x86\cab1.cab.

[183C:1588][2020-02-29T15:24:59]i301: Applying execute package: Windows7_MSU_x64, action: Install, path: C:\ProgramData\Package Cache\54050A5F8AE7F0C56E553F0090146C17A1D2BF8D\packages\Patch\x64\Windows6.1-KB2999226-x64.msu, arguments: '"C:\windows\SysNative\wusa.exe" "C:\ProgramData\Package Cache\54050A5F8AE7F0C56E553F0090146C17A1D2BF8D\packages\Patch\x64\Windows6.1-KB2999226-x64.msu" /quiet /norestart'

[183C:1588][2020-02-29T15:25:35]e000: Error 0x80240017: Failed to execute MSU package.

[0E54:0EA4][2020-02-29T15:25:35]e000: Error 0x80240017: Failed to configure per-machine MSU package.

[0E54:0EA4][2020-02-29T15:25:35]i319: Applied execute package: Windows7_MSU_x64, result: 0x80240017, restart: None

[0E54:0EA4][2020-02-29T15:25:35]e000: Error 0x80240017: Failed to execute MSU package.

[183C:1588][2020-02-29T15:25:35]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{e31cb1a4-76b5-46a5-a084-3fa419e82201}, resume: None, restart: None, disable resume: No

[183C:1588][2020-02-29T15:25:35]i330: Removed bundle dependency provider: VC,redist.x86,x86,14.24,bundle

[183C:1588][2020-02-29T15:25:35]i352: Removing cached bundle: {e31cb1a4-76b5-46a5-a084-3fa419e82201}, from path: C:\ProgramData\Package Cache\{e31cb1a4-76b5-46a5-a084-3fa419e82201}\

[183C:1588][2020-02-29T15:25:35]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{e31cb1a4-76b5-46a5-a084-3fa419e82201}, resume: None, restart initiated: No, disable resume: No

[0E54:0EA4][2020-02-29T15:25:35]i399: Apply complete, result: 0x80240017, restart: None, ba requested restart: No

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