Windows Media Player only plays audio (no video) on .mov files

[auburn50]

On some, but not all, of my .mov files, WMP only plays audio. These are videos that I made on iPhone XS Max. Some of the videos have been edited on the phone. I then upload the files to dropbox, using the dropbox app. It is from here that my computer struggles to play some of the video in Windows Media Player. I downloaded Quicktime and get the same result (audio, but no video).


Help is greatly apprecated.

Continue reading...