M
Ms_Smith
Soon after replacing my laptop battery, I have totally lost the ability to even detect an available wifi connection on my home network. My other computer, my kindle, & phones all work fine. Im using an HP ENVY running Windows 10.
I have tried:
Removing said battery (if its even the problem idk...) waiting 10 mins replacing & rebooting
running all factory troubleshooters- (says plug in ethernet cable)
updating drivers (says i have the latest)
command prompt ping (sent 4 signals none lost)
screwing around with power settings
device manager enabling/disabling network adapters
restarting router
system restore (unsuccessful)
I am comparing the network adapters from the computer that has wifi working with the ENVY computer that does not have wifi working in Device Manager & have noticed differences.
HP ENVY Computer (no wifi abilities) network adapters listed like this:
Microsoft Kernel Debug Network Adapter
Microsoft Wi-Fi Direct Virtual Adapter #5 --GREYED OUT only visible in hidden view
Microsoft Wi-Fi Direct Virtual Adapter #6--GREYED OUT only visible in hidden view
Ralink RT5390R 802.11 bgn Wi-Fi Adapter--GREYED OUT only visible in hidden view
Realtek PCIe GBE Family Controller
Unaffected Computer with wifi network adapters listed like this:
Intel(R) Dual Band Wireless- AC 3168
Realtek PCIe GBE Family Controller
Anyone with suggestions on how to proceed and what to try next? Thanks in advance if someone tries to be of assistance.
Continue reading...
I have tried:
Removing said battery (if its even the problem idk...) waiting 10 mins replacing & rebooting
running all factory troubleshooters- (says plug in ethernet cable)
updating drivers (says i have the latest)
command prompt ping (sent 4 signals none lost)
screwing around with power settings
device manager enabling/disabling network adapters
restarting router
system restore (unsuccessful)
I am comparing the network adapters from the computer that has wifi working with the ENVY computer that does not have wifi working in Device Manager & have noticed differences.
HP ENVY Computer (no wifi abilities) network adapters listed like this:
Microsoft Kernel Debug Network Adapter
Microsoft Wi-Fi Direct Virtual Adapter #5 --GREYED OUT only visible in hidden view
Microsoft Wi-Fi Direct Virtual Adapter #6--GREYED OUT only visible in hidden view
Ralink RT5390R 802.11 bgn Wi-Fi Adapter--GREYED OUT only visible in hidden view
Realtek PCIe GBE Family Controller
Unaffected Computer with wifi network adapters listed like this:
Intel(R) Dual Band Wireless- AC 3168
Realtek PCIe GBE Family Controller
Anyone with suggestions on how to proceed and what to try next? Thanks in advance if someone tries to be of assistance.
Continue reading...