J
JackDLM
Hello, I've seen a couple of threads on here that share similarities to mine so I am hoping somebody will be able to help.
I have a Xiaomi Mi Notebook Pro -
Intel i7-8550U @ 1.80GHz 2001 Mhz 4 cores
16 GB DDR4
Nvidia GTX 1050 Max-Q 4GB
came with a 256GB SSD which I wiped and moved to the spare port and I installed my own 500GB SSD (https://www.amazon.co.uk/Crucial-MX500-CT500MX500SSD4-2280SS-Internal/dp/B077SQ8J1V) which I then installed a clean Windows 10 install on from USB.
The laptop has worked perfectly for a couple of months now, I undervolted it using these settings (
View: https://www.youtube.com/watch?v=Tl6ldWRbOTk
) and left it on them since. I use the laptop for video editing (Adobe suite), mostly internet work but also a couple of games (GTAIV to be specific).
It has never crashed on me and both the SSDs worked fine, the 500GB holding Windows and the 256GB original SSD being used for some editing projects and such.
However, the laptop suddenly blue screened, just saying CRITICAL_PROCESS_DIED without any further info and then would boot back into Windows 10 before happening again. It started happening too frequently so I did the recommended removal of software one by one to narrow it down. Malwarebytes seemed to be causing issues if I clicked the system tray icon it would crash so I removed it and it seemed to be fixed. The next day Firefox was causing it so I disabled hardware acceleration and then seemed to work.
It then continued to happen while I was doing mundane tasks like copying, opening the file explorer... the blue screens usually say CRITICAL_PROCESS_DIED but I had one that said UNEXPECTED_STORE_EXCEPTION which then led to a Windows Boot Manager screen saying 'Windows has encountered a problem communicating with a device connected to your computer... Status: 0xc00000e9 Info: An unexpected I/0 error has occured'
I don't have any external devices connected at this point. It did managed to boot back into Windows but with the constant crashing I thought I was doing more trouble than worth and the next day I took it to a tech shop to check if the SSD was loose or something. It wasn't of course, it was in there just fine.
I got another boot screen saying 'No bootable device - insert boot disk and press any key' and after rebooting it would boot into Windows 10 again. I ran sfc /scannow from the Troubleshooting menu/command prompt which said:
Windows Resource Protection found corrupt files and successfully repaired them ... The system file repair changes will take effect after the next reboot.
And then I couldn't get into Windows. It would take me to the login screen, I'd login (fingerprint/pin/password) and it would accept it, say Hello, the screen would go black and then it would display the lock screen again. I couldn't get into Windows. Safe mode let me in after that, so I copied over any remaining files I hadn't backed up and prepared to reinstall Windows 10 thinking it was now just a corrupted install. After a bunch of crashes I managed to make another bootable Windows 10, rebooted from USB and noticed that my BIOS said my boot was set to Legacy so I switched it to UEFI after reading this was better overall, and continued wiping the 500GB SSD and reinstalling a clean Windows on it. I also had noticed that the Boot loader settings were in a partition on the 256GB SSD, likely from the original Chinese version that came with the laptop, so I removed that and after Windows had installed the boot loader settings were indeed on the 500GB SSD along with the new Windows 10 install itself.
So - in a clean install of Windows 10 I started updating it, it was installing updates fine and then BOOM, another BSOD. I researched the optional update that I had done and found that KB4535996 is causing crashes for others and since it's optional I left it. I reinstalled clean Windows again just so there was no history of crashing and started doing updates again, all going smoothly... until another CRITICAL_PROCESS_DIED. At this point I don't know what to do so I reboot a couple of times and I get the Xiaomi BIOS dialogue box thing saying 'Default boot device missing or boot failed'. After restarting it finds Windows 10 again and it's fine but it got me thinking that maybe all the crashes have somehow damaged the SSD.
Looking at reviews on the Amazon page for the 500GB SSD I bought, it seems others have reported bsod's and many have said the drive runs HOT, like 90 degrees hot. Maybe this was the problem all along but before I reinstall Windows and start doing this all again, I wondered if anybody might have any further info that might help figure this problem out? The only registry edits I made were for a theme (UX theme patcher) but Windows still crashed without any of this.
I'm not using the laptop at the moment but when it's on I can ocassionally see the toolbar flashing or the desktop icons flashing, as if I've hit refresh. It seems a little slower than usual too.
I always keep Windows up to date along with my apps, and all my devices in device manager were up to date. As I said everything had worked just fine for a couple of months. If anybody can suggest what to do next that would be great!
Here is a copy of the log file it produced when I ran the sfc /scannow but from within Windows, before I reinstalled a clean one: CBS-060320.log
Continue reading...
I have a Xiaomi Mi Notebook Pro -
Intel i7-8550U @ 1.80GHz 2001 Mhz 4 cores
16 GB DDR4
Nvidia GTX 1050 Max-Q 4GB
came with a 256GB SSD which I wiped and moved to the spare port and I installed my own 500GB SSD (https://www.amazon.co.uk/Crucial-MX500-CT500MX500SSD4-2280SS-Internal/dp/B077SQ8J1V) which I then installed a clean Windows 10 install on from USB.
The laptop has worked perfectly for a couple of months now, I undervolted it using these settings (
) and left it on them since. I use the laptop for video editing (Adobe suite), mostly internet work but also a couple of games (GTAIV to be specific).
It has never crashed on me and both the SSDs worked fine, the 500GB holding Windows and the 256GB original SSD being used for some editing projects and such.
However, the laptop suddenly blue screened, just saying CRITICAL_PROCESS_DIED without any further info and then would boot back into Windows 10 before happening again. It started happening too frequently so I did the recommended removal of software one by one to narrow it down. Malwarebytes seemed to be causing issues if I clicked the system tray icon it would crash so I removed it and it seemed to be fixed. The next day Firefox was causing it so I disabled hardware acceleration and then seemed to work.
It then continued to happen while I was doing mundane tasks like copying, opening the file explorer... the blue screens usually say CRITICAL_PROCESS_DIED but I had one that said UNEXPECTED_STORE_EXCEPTION which then led to a Windows Boot Manager screen saying 'Windows has encountered a problem communicating with a device connected to your computer... Status: 0xc00000e9 Info: An unexpected I/0 error has occured'
I don't have any external devices connected at this point. It did managed to boot back into Windows but with the constant crashing I thought I was doing more trouble than worth and the next day I took it to a tech shop to check if the SSD was loose or something. It wasn't of course, it was in there just fine.
I got another boot screen saying 'No bootable device - insert boot disk and press any key' and after rebooting it would boot into Windows 10 again. I ran sfc /scannow from the Troubleshooting menu/command prompt which said:
Windows Resource Protection found corrupt files and successfully repaired them ... The system file repair changes will take effect after the next reboot.
And then I couldn't get into Windows. It would take me to the login screen, I'd login (fingerprint/pin/password) and it would accept it, say Hello, the screen would go black and then it would display the lock screen again. I couldn't get into Windows. Safe mode let me in after that, so I copied over any remaining files I hadn't backed up and prepared to reinstall Windows 10 thinking it was now just a corrupted install. After a bunch of crashes I managed to make another bootable Windows 10, rebooted from USB and noticed that my BIOS said my boot was set to Legacy so I switched it to UEFI after reading this was better overall, and continued wiping the 500GB SSD and reinstalling a clean Windows on it. I also had noticed that the Boot loader settings were in a partition on the 256GB SSD, likely from the original Chinese version that came with the laptop, so I removed that and after Windows had installed the boot loader settings were indeed on the 500GB SSD along with the new Windows 10 install itself.
So - in a clean install of Windows 10 I started updating it, it was installing updates fine and then BOOM, another BSOD. I researched the optional update that I had done and found that KB4535996 is causing crashes for others and since it's optional I left it. I reinstalled clean Windows again just so there was no history of crashing and started doing updates again, all going smoothly... until another CRITICAL_PROCESS_DIED. At this point I don't know what to do so I reboot a couple of times and I get the Xiaomi BIOS dialogue box thing saying 'Default boot device missing or boot failed'. After restarting it finds Windows 10 again and it's fine but it got me thinking that maybe all the crashes have somehow damaged the SSD.
Looking at reviews on the Amazon page for the 500GB SSD I bought, it seems others have reported bsod's and many have said the drive runs HOT, like 90 degrees hot. Maybe this was the problem all along but before I reinstall Windows and start doing this all again, I wondered if anybody might have any further info that might help figure this problem out? The only registry edits I made were for a theme (UX theme patcher) but Windows still crashed without any of this.
I'm not using the laptop at the moment but when it's on I can ocassionally see the toolbar flashing or the desktop icons flashing, as if I've hit refresh. It seems a little slower than usual too.
I always keep Windows up to date along with my apps, and all my devices in device manager were up to date. As I said everything had worked just fine for a couple of months. If anybody can suggest what to do next that would be great!
Here is a copy of the log file it produced when I ran the sfc /scannow but from within Windows, before I reinstalled a clean one: CBS-060320.log
Continue reading...