Win32 & UWP apps missing on start menu, taskbar and search on roaming profiles

L

Luke Meunier

Hi all,


This problem has baffled me and I am utterly confused to the cause of the problem.


We currently run a full Windows 10 1909 environment with just short of 300 users and 140 endpoints. Recently, we have decided to migrate all our users to roaming profiles with full folder redirection. All endpoints are using the latest cumulative update.


Upon roaming, some users are experiencing odd behaviour with mainly the start menu and search, but this can affect the taskbar as well.


The behaviour is inconsistent and can be any one of the following:

  • Start menu, taskbar and search will only display UWP apps (most common)
  • Start menu and search will only display Win32 apps
  • Start menu, search and taskbar work perfectly fine.


On creation of a new profile, the start menu, taskbar and search will behave correct, with everything displayed correctly, and all apps being provisioned correctly.


On endpoints where the user profile is cached, if the start menu loads correctly on first logon, it will stay like that on that particular machine. If the user logs-on to another machine, it will then break.


Upon logoff, and every following logon, we begin to experience the above problem(s). This can be resolved by deleting the .v6 profile on the server, and logging back in.


We have enabled "Delete cached copy of Roaming Profiles" on some endpoints where hot-desking is more common, along with "Allow deployment operations on Special Profiles" for everyone in group policy. We do have a assortment of other GPOs, but my testing shows that these are not interfering with the problem.


Doing some research online, I have tried editing the ExcludeProfileDirs registry key that is present in HKLU SOFTWARE\Microsoft\Windows NT\Current Version\Winlogon to the following below, but I had to reverse this as it caused extremley slow logon and logoff (timing out), along with roaming profiles not being synchronised.

AppData\\Local\\Application Data;AppData\\Local\\ConnectedDevicesPlatform;AppData\\Local\\History;AppData\\Local\\Microsoft;AppData\\Local\\Microsoft Help;AppData\\Local\\Temp;AppData\\Local\\Publishers;;AppData\\Local\\Packages;AppData\\Local\\Comms;AppData\\Local\\HP;AppData\\Local\\Temporary Internet Files;AppData\\Local\\VirtualStore;AppData\\Local\\Winternals;AppData\\LocalLow;$Recycle.Bin;OneDrive;Work Folders


Does anyone have any clue to this problem? I would appreciate all the help possible.


Many thanks,

Luke

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