.NET error when attempting to load one specific program

G

GaryNovotny

A few days ago, when I attempt to launch Corel Painter 2020, the load fails shortly after the splash screen appears. This application has worked without a problem until a few days ago. When I use Event Viewer, I see that every time I try to launch the program, I get 2 errors. First it throws a .NET runtime error followed by an Application error (see below).



This does not appear to be an application program error as it does not fail when logged in under a different Windows user ID on the same physical machine. Both users are Admin.



My question is how do I correct this problem under my Windows ID?



My apologies if I have posted to an incorrect Topic.





When I go to Windows\Microsoft.NET\Framework (and Framework64) the most recent version of .NET is V4.0.30319




This is the Windows System Summary:



OS Name Microsoft Windows 10 Home

Version 10.0.18363 Build 18363

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name GARYS-DESKTOP

System Manufacturer Gigabyte Technology Co., Ltd.

System Model To be filled by O.E.M.

System Type x64-based PC

System SKU To be filled by O.E.M.

Processor Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. F5, 3/10/2016

SMBIOS Version 2.8

Embedded Controller Version 255.255

BIOS Mode Legacy

BaseBoard Manufacturer Gigabyte Technology Co., Ltd.

BaseBoard Product Z170X-Gaming 5

BaseBoard Version x.x

Platform Role Desktop

Secure Boot State Unsupported

PCR7 Configuration Binding Not Possible

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume7

Locale Japan

Hardware Abstraction Layer Version = "10.0.18362.628"

User Name GARYS-DESKTOP\Gary

Time Zone Pacific Daylight Time

Installed Physical Memory (RAM) 64.0 GB

Total Physical Memory 61.8 GB

Available Physical Memory 50.9 GB

Total Virtual Memory 106 GB

Available Virtual Memory 93.2 GB

Page File Space 44.0 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes







When I use Windows Event Viewer, I am getting 2 Errors. First it gets the following .NET runtime error:

Application: Painter 2020 x64.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000000000
Stack:

Then it gets an Application error:

Faulting application name: Painter 2020 x64.exe, version: 20.1.0.285, time stamp: 0x5db9f9df
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x2ce8
Faulting application start time: 0x01d5f884f8065526
Faulting application path: C:\Program Files\Corel\Painter 2020\Painter 2020 x64.exe
Faulting module path: unknown
Report Id: 008faab9-4644-491c-8529-9dd38197a4e0
Faulting package full name:
Faulting package-relative application ID:








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