G
GaryNovotny
A few days ago, when I attempt to launch Corel Painter 2020, the load fails shortly after the splash screen appears. This application has worked without a problem until a few days ago. When I use Event Viewer, I see that every time I try to launch the program, I get 2 errors. First it throws a .NET runtime error followed by an Application error (see below).
This does not appear to be an application program error as it does not fail when logged in under a different Windows user ID on the same physical machine. Both users are Admin.
My question is how do I correct this problem under my Windows ID?
My apologies if I have posted to an incorrect Topic.
When I go to Windows\Microsoft.NET\Framework (and Framework64) the most recent version of .NET is V4.0.30319
This is the Windows System Summary:
OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name GARYS-DESKTOP
System Manufacturer Gigabyte Technology Co., Ltd.
System Model To be filled by O.E.M.
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F5, 3/10/2016
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z170X-Gaming 5
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume7
Locale Japan
Hardware Abstraction Layer Version = "10.0.18362.628"
User Name GARYS-DESKTOP\Gary
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 61.8 GB
Available Physical Memory 50.9 GB
Total Virtual Memory 106 GB
Available Virtual Memory 93.2 GB
Page File Space 44.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
When I use Windows Event Viewer, I am getting 2 Errors. First it gets the following .NET runtime error:
Application: Painter 2020 x64.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000000000
Stack:
Then it gets an Application error:
Faulting application name: Painter 2020 x64.exe, version: 20.1.0.285, time stamp: 0x5db9f9df
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x2ce8
Faulting application start time: 0x01d5f884f8065526
Faulting application path: C:\Program Files\Corel\Painter 2020\Painter 2020 x64.exe
Faulting module path: unknown
Report Id: 008faab9-4644-491c-8529-9dd38197a4e0
Faulting package full name:
Faulting package-relative application ID:
Continue reading...
This does not appear to be an application program error as it does not fail when logged in under a different Windows user ID on the same physical machine. Both users are Admin.
My question is how do I correct this problem under my Windows ID?
My apologies if I have posted to an incorrect Topic.
When I go to Windows\Microsoft.NET\Framework (and Framework64) the most recent version of .NET is V4.0.30319
This is the Windows System Summary:
OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name GARYS-DESKTOP
System Manufacturer Gigabyte Technology Co., Ltd.
System Model To be filled by O.E.M.
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F5, 3/10/2016
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z170X-Gaming 5
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume7
Locale Japan
Hardware Abstraction Layer Version = "10.0.18362.628"
User Name GARYS-DESKTOP\Gary
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 61.8 GB
Available Physical Memory 50.9 GB
Total Virtual Memory 106 GB
Available Virtual Memory 93.2 GB
Page File Space 44.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
When I use Windows Event Viewer, I am getting 2 Errors. First it gets the following .NET runtime error:
Application: Painter 2020 x64.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000000000
Stack:
Then it gets an Application error:
Faulting application name: Painter 2020 x64.exe, version: 20.1.0.285, time stamp: 0x5db9f9df
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x2ce8
Faulting application start time: 0x01d5f884f8065526
Faulting application path: C:\Program Files\Corel\Painter 2020\Painter 2020 x64.exe
Faulting module path: unknown
Report Id: 008faab9-4644-491c-8529-9dd38197a4e0
Faulting package full name:
Faulting package-relative application ID:
Continue reading...