B
Balancedmess
OK, i will try to make this short as possible and my apologies if it sounds like a ramble. So, here it goes.
I purchased a new Surface Pro 4 in Jan 2019. All was well until about Aug. 2019 when I started noticing the memory would stay full. Then by Sept. 2019 it was duplicating my photos and files. It wouldn't take flask drives or SD cards well, it would either not read them or wouldn't let me transfer the info (download or upload). Honestly, I have a crazy ex that I had just got away from, and I really thought he hacking me. (Every time I searched one of the actions or symptoms of how the surface acted it would always bring up I was hacked or had a key logger on my device). I kept having to change my passwords only to get locked back out the next day. I researched for over a month and couldn't find anything. Well I called Microsoft and told them all the problems I was having and I sat on the phone all day. (I started around 10am and we didn't officially get off the phone until after 10pm) With different solutions the woman over the phone suggest I do a remote fix. I had seen the warnings of fake customer service lines, like I said I had been doing research for months etc. So before I gave up control to her I asked a lot of questions. She continued to tell me I did not have to do the remote connection, but she would have to call me back blah blah blah. Out of frustration I finally said OK. We set it up around 7:30 that night, I was having to handle and be with my kids so I put on my headphones and while she was still on the phone I couldn't keep up with everything she was doing. So long story short she said it was a driver that needed to be updated and she told me to watch as she updated everything, and I did, I just have no clue at what I was looking at. She said someone from Microsoft would contact me within a few days to check up and they did and everything seemed to be working fine until Nov.'s Windows update 1903. I woke up it said it had failed to update I hit retry while it was processing I noticed there were multiple folders on my screen that were new, they were all rearranged and they had a check mark on them as if they were not backed up anymore to the cloud. Then my screen kept flashing low memory and showing what looked like the command prompt screen failed update numerous times then took me to a screen that was the login start screen...I put in my password, it states I have the wrong password. Which I know its right. I tried for 6 days to get in it...nothing...I wait til a weekend and call Microsoft again. The guy was an **** and was practically mocking the whole situation. He kept wanting me to do a remote session fix, but i kept telling him it would not let me do anything. He continued to be rude and even a friend that was here told me the people working at the company would never act like that, So I gave up talking to him. It was weird because every time i called back I kept getting what sounded like the same guy. Anyhow... I have been looking up everything when I can and it is still not fixed. As of now, I have got to the command prompt page (like I stated at 1st it wouldn't do anything) but I have to get there by pushing the shift key down first, then restarting it. I click on command prompt but it shows a " File 'Z' " instead of local disk C and any command I put in it acts like it is not recognizable. I have took the steps to wipe out the old password and do a new one--it still says wrong password. i followed the instructions to create the C: file folder again it (still in command prompt)-- it seems to work until I get to the last step and then it starts back at "Z:" file. I tried to do a recovery-- it states no folder exists. Try to put in an external method (usb, flashdrive) it acts like its not even there). I don't know if it was all just coincidence about the phone calls to Microsoft, if it was just a driver issue and its as simple as that or i sound like a Re-Re and this is a whole other problem. I do know the updates I was receiving seemed to give me more problems each time (which seemed to be every other day) and I am sorry this is so long. But I am tired of calling, I live in a town where people aren't big in tech, and hate that I have a $800 computer just sitting. So any advice would be appreciated because the closest repair shop is 79 miles away. Thanks
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I purchased a new Surface Pro 4 in Jan 2019. All was well until about Aug. 2019 when I started noticing the memory would stay full. Then by Sept. 2019 it was duplicating my photos and files. It wouldn't take flask drives or SD cards well, it would either not read them or wouldn't let me transfer the info (download or upload). Honestly, I have a crazy ex that I had just got away from, and I really thought he hacking me. (Every time I searched one of the actions or symptoms of how the surface acted it would always bring up I was hacked or had a key logger on my device). I kept having to change my passwords only to get locked back out the next day. I researched for over a month and couldn't find anything. Well I called Microsoft and told them all the problems I was having and I sat on the phone all day. (I started around 10am and we didn't officially get off the phone until after 10pm) With different solutions the woman over the phone suggest I do a remote fix. I had seen the warnings of fake customer service lines, like I said I had been doing research for months etc. So before I gave up control to her I asked a lot of questions. She continued to tell me I did not have to do the remote connection, but she would have to call me back blah blah blah. Out of frustration I finally said OK. We set it up around 7:30 that night, I was having to handle and be with my kids so I put on my headphones and while she was still on the phone I couldn't keep up with everything she was doing. So long story short she said it was a driver that needed to be updated and she told me to watch as she updated everything, and I did, I just have no clue at what I was looking at. She said someone from Microsoft would contact me within a few days to check up and they did and everything seemed to be working fine until Nov.'s Windows update 1903. I woke up it said it had failed to update I hit retry while it was processing I noticed there were multiple folders on my screen that were new, they were all rearranged and they had a check mark on them as if they were not backed up anymore to the cloud. Then my screen kept flashing low memory and showing what looked like the command prompt screen failed update numerous times then took me to a screen that was the login start screen...I put in my password, it states I have the wrong password. Which I know its right. I tried for 6 days to get in it...nothing...I wait til a weekend and call Microsoft again. The guy was an **** and was practically mocking the whole situation. He kept wanting me to do a remote session fix, but i kept telling him it would not let me do anything. He continued to be rude and even a friend that was here told me the people working at the company would never act like that, So I gave up talking to him. It was weird because every time i called back I kept getting what sounded like the same guy. Anyhow... I have been looking up everything when I can and it is still not fixed. As of now, I have got to the command prompt page (like I stated at 1st it wouldn't do anything) but I have to get there by pushing the shift key down first, then restarting it. I click on command prompt but it shows a " File 'Z' " instead of local disk C and any command I put in it acts like it is not recognizable. I have took the steps to wipe out the old password and do a new one--it still says wrong password. i followed the instructions to create the C: file folder again it (still in command prompt)-- it seems to work until I get to the last step and then it starts back at "Z:" file. I tried to do a recovery-- it states no folder exists. Try to put in an external method (usb, flashdrive) it acts like its not even there). I don't know if it was all just coincidence about the phone calls to Microsoft, if it was just a driver issue and its as simple as that or i sound like a Re-Re and this is a whole other problem. I do know the updates I was receiving seemed to give me more problems each time (which seemed to be every other day) and I am sorry this is so long. But I am tired of calling, I live in a town where people aren't big in tech, and hate that I have a $800 computer just sitting. So any advice would be appreciated because the closest repair shop is 79 miles away. Thanks
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