Problem with sound and video after awhile

[Ksanchez_554]

Hi after playing a video on netflix for a few minutes. It suddenly freezes. When I went to youtube to check. The videos just keep loading and the sound doesn't play anymore. No problem with internet. I tried restarting the laptop and it fixes it for awhile but the problem resurfaces. Any thoughts? My laptop is an acer helios predator 300

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