O
onstafftech
Hello everyone,
After upgrading to Windows 10 1909, my HP OJ Pro 9010 no longer works. I started ProcessMonitor and then clicked "print test page" a few times to see if I could find any other type of errors. I was able to see that printfilterpipelinesvc.exe was crashing. I installed DebugDiag and was able to acquire a full memory dump of that process. The analysis shows hpbxpsv429.dll access violation.
This printer works correctly from my other computer that is also Windows 10 1909. I am not suspecting a printer issue at this point.
If I use the "Generic / Text only" driver, test page works with USB and network.
If I use the HP generic driver for PS or PCL, only prints garbage output.
If I use the official driver, nothing prints and the process crashes every time.
If I print using the built in PDF printer or the XPS driver; test pages work.
Below are the steps I have done to this point. The printer is both network and USB capable; both options have been tried.
1. Removed all third-party printer drivers / programs using add / remove programs and `printui /s /t 2'.
2. Compared permissions on the spool folder and subfolders with another computer.
3. Performed an SFC scan and dism check-health, both with no integrity violations found.
4. Tried older model HP drivers; same issue.
5. I have tried adding another account and even printing from the local administrator account; same issue.
6. Tried different print processors; same issue.
The error in the event log is the following:
The document Print Document, owned by Administrator, failed to print on printer HP OfficeJet Pro 9010 series [BA0D3B]. Try to print the document again, or restart the print spooler.
Data type: RAW. Size of the spool file in bytes: 246841. Number of bytes printed: 84181. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\COMPUTER. Win32 error code returned by the print processor: 1726. The remote procedure call failed.
Continue reading...
After upgrading to Windows 10 1909, my HP OJ Pro 9010 no longer works. I started ProcessMonitor and then clicked "print test page" a few times to see if I could find any other type of errors. I was able to see that printfilterpipelinesvc.exe was crashing. I installed DebugDiag and was able to acquire a full memory dump of that process. The analysis shows hpbxpsv429.dll access violation.
This printer works correctly from my other computer that is also Windows 10 1909. I am not suspecting a printer issue at this point.
If I use the "Generic / Text only" driver, test page works with USB and network.
If I use the HP generic driver for PS or PCL, only prints garbage output.
If I use the official driver, nothing prints and the process crashes every time.
If I print using the built in PDF printer or the XPS driver; test pages work.
Below are the steps I have done to this point. The printer is both network and USB capable; both options have been tried.
1. Removed all third-party printer drivers / programs using add / remove programs and `printui /s /t 2'.
2. Compared permissions on the spool folder and subfolders with another computer.
3. Performed an SFC scan and dism check-health, both with no integrity violations found.
4. Tried older model HP drivers; same issue.
5. I have tried adding another account and even printing from the local administrator account; same issue.
6. Tried different print processors; same issue.
The error in the event log is the following:
The document Print Document, owned by Administrator, failed to print on printer HP OfficeJet Pro 9010 series [BA0D3B]. Try to print the document again, or restart the print spooler.
Data type: RAW. Size of the spool file in bytes: 246841. Number of bytes printed: 84181. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\COMPUTER. Win32 error code returned by the print processor: 1726. The remote procedure call failed.
Continue reading...