Intermittent Stuttering/Freezing/Lock-Up on Windows 10

T

Tanner Bobak

Hello All,


I'm new to the Microsoft community here, but I'm a long time Windows user. Recently I have been having a very irritating issue where my computer locks up/freezes/stutters for a split second. My mouse stops moving, typing stops, screen doesn't update in applications/games, etc. As far as I can tell, the issue is graphical because playing audio does not stop and processes are not interrupted.


I am not sure how to diagnose this problem and do in-depth research to fix it. There are no spikes in resource usage when I go to task manager, event viewer doesn't seem to offer any useful information, Windows is fully updated, my graphics drivers are fully updated, and my overclocking is turned off.


So far I have tried the following to fix the problem to no avail:

  1. Update Windows fully (now Windows 10 Home, version 1909, OS build 18363.752)
  2. Update Graphics drivers via device manager
  3. Run CHKDSK
  4. Run system file checker, SFC


System Specs:

  • AMD Ryzen 7 1800X @ 3.6GHz w/ Corsair water cooler
  • ASUS ROG STRIX X370F-GAMING mobo
  • XFX brand AMD RX 580 in PCIe x16 slot (refurbished)
  • 32GB of Corsair Vengeance DDR4-2133 RAM
  • Corsair TX 750M 750 watt PSU
  • Samsung 960 PRO 512GB NVMe SSD in M.2 slot (Windows drive)
  • Some HDDs, blu-ray drive, wireless card, etc.
  • System is dual boot with Ubuntu


Any ideas on how to further diagnose or address this issue? Thanks!

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