L
LandCD
Dell Latitude E5430
System Type 64-bit OS. x64-based processor
Windows 10 Pro
Version 1909
OS build 18363.752
Biometric Device fingerprint reader Authen Tec Inc. AES2810
A few years ago after updating from Windows 7 to Windows 10, my fingerprint reader stopped working. I tried several things but I wasn't able to make it work and I just used the PIN to sign in.
I also have a Dell Latitude E5530 whose fingerprint reader too stopped working after the update. The reader for the E5530 it's the same model that the one on the E5430.
System type / OS on the E5530 it's the same as in the E5430.
A few weeks ago I had to wipe out the E5530 because its performance was very poor. After reinstalling Windows, MS office, etc. I realized the fingerprint option for Windows Hello started working perfectly.
Then I went back to my E5430 and tried to sign-in with my fingerprint, but it didn't work.
The issue is the following.
I use my Microsoft account to sign-in in my devices and I sync my setting among my devices.
When I try to sign in with my fingerprint on the E5430 I get the following message.
"Finger not verified"
I log in with my PIN and go to Settings/Sign-in options/Windows Hello Fingerprint/Add another/Get Started/
When I try to add the finger that I had already added I get this message
"That fingerprint has already been set up on this account. Try a different finger."
Therefore the fingerprint reader works and the information is there, the problem is that when trying to sign-in something is not working and it's not getting the information for verification purposes.
This was always the issue since updating from Windows 7 to 10.
I tried the following.
- Removing the fingerprints and adding them
- Erasing all contents on the folderC:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc
On this, I couldn't erase the contents the first time because of security restrictions although my user has admin right. Then, I had to move all the contents out of the folder and then the folder got empty. Then when I sing in after this I had to create a PIN.
I was able to erase the contents several times afterward. Then, every time I erased the folder contents, I had to create a PIN when signing in with my Microsoft account password.
- Updating the fingerprint reader's driver, which I got from Dell at
AuthenTec AES2810 Windows Biometric Framework Driver for integrated fingerprint readers | Driver Details | Dell US
- Copying the drivers from the E5530, where it's working, to the E5430.
- Removing the fingerprint reader and reinstalling it again
- I created a local account and I set up the fingerprints on the local account, but I got the same issue.
At sign-in I get the message "Finger not verified" although when I try to add that fingerprint I get "That fingerprint has already been set up on this account. Try a different finger."
- I run a Full Diagnostic Test at
https://www.dell.com/support/home/us/en/04/product-support
All systems and hardware, including the fingerprint reader, passed.
I hope wiping out the computer is not the only solution.
Thanks,
Continue reading...
System Type 64-bit OS. x64-based processor
Windows 10 Pro
Version 1909
OS build 18363.752
Biometric Device fingerprint reader Authen Tec Inc. AES2810
A few years ago after updating from Windows 7 to Windows 10, my fingerprint reader stopped working. I tried several things but I wasn't able to make it work and I just used the PIN to sign in.
I also have a Dell Latitude E5530 whose fingerprint reader too stopped working after the update. The reader for the E5530 it's the same model that the one on the E5430.
System type / OS on the E5530 it's the same as in the E5430.
A few weeks ago I had to wipe out the E5530 because its performance was very poor. After reinstalling Windows, MS office, etc. I realized the fingerprint option for Windows Hello started working perfectly.
Then I went back to my E5430 and tried to sign-in with my fingerprint, but it didn't work.
The issue is the following.
I use my Microsoft account to sign-in in my devices and I sync my setting among my devices.
When I try to sign in with my fingerprint on the E5430 I get the following message.
"Finger not verified"
I log in with my PIN and go to Settings/Sign-in options/Windows Hello Fingerprint/Add another/Get Started/
When I try to add the finger that I had already added I get this message
"That fingerprint has already been set up on this account. Try a different finger."
Therefore the fingerprint reader works and the information is there, the problem is that when trying to sign-in something is not working and it's not getting the information for verification purposes.
This was always the issue since updating from Windows 7 to 10.
I tried the following.
- Removing the fingerprints and adding them
- Erasing all contents on the folderC:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc
On this, I couldn't erase the contents the first time because of security restrictions although my user has admin right. Then, I had to move all the contents out of the folder and then the folder got empty. Then when I sing in after this I had to create a PIN.
I was able to erase the contents several times afterward. Then, every time I erased the folder contents, I had to create a PIN when signing in with my Microsoft account password.
- Updating the fingerprint reader's driver, which I got from Dell at
AuthenTec AES2810 Windows Biometric Framework Driver for integrated fingerprint readers | Driver Details | Dell US
- Copying the drivers from the E5530, where it's working, to the E5430.
- Removing the fingerprint reader and reinstalling it again
- I created a local account and I set up the fingerprints on the local account, but I got the same issue.
At sign-in I get the message "Finger not verified" although when I try to add that fingerprint I get "That fingerprint has already been set up on this account. Try a different finger."
- I run a Full Diagnostic Test at
https://www.dell.com/support/home/us/en/04/product-support
All systems and hardware, including the fingerprint reader, passed.
I hope wiping out the computer is not the only solution.
Thanks,
Continue reading...