S
sean1q
Hello,
I built a brand new PC about 3 weeks ago. From the beginning, I am getting random freezes / hang ups, where the mouse disappears, keyboard input / caps lock stops working. The entire system doesn't immediately stop working: Spotify will keep playing, videos on YouTube don't immediately stop. But slowly each application will enter "Not Responding" state, network will disconnect, and the only way out is to reset the computer. I have left the computer "frozen" for over an hour to check if it will come out, but it never has. I never get BSOD, but often will get 4 or 5 of these hard freezes per day.
I have scanned the C: drive for errors, run system file checker, run windows memory diagnostic, verified that link state power management was off, and reset winsock catalog - still I get the errors. I tried doing a "soft reset" of windows (selected "keep my files") but that didn't work.
I updated the chipset drivers off of AMD's website, and got the latest radeon graphics card drivers as well. I've updated all other drivers available from ASUS on my motherboard's page.
The freezes never happen when gaming, but when doing something mundane like web browsing or other basic tasks.
I have checked, and there is nothing in the LiveKernelReports or minidump folder. As mentioned, I have never gotten a Blue Screen of Death, only these freezes.
In the event Viewer there are a bunch of errors. In the last 24 hours I have seven critical errors, all Event ID 41 (System - Kernel Power), from hitting the reset button on my PC. I have attatched a screenshots of all the Error events I've encountered in the last 24 hours. Note that I did the reset of Windows yesterday, which is why the 7-day numbers are the same as 24-hour numbers.
I've also attached a screenshot of the list of removed apps that windows generated when I performed the reset. Since the reset, I have only installed some of these programs. I've included that list as a screenshot (generated from wmic on command line).
Please help me figure out what I can do for this. All of the parts are only 3 weeks old. It seems to me that I might have a faulty processor, motherboard, or graphics card, because the system memory and storage checks have produced no issues.
I've seen on the AMD forums various people reccomending different BIOS / UEFI settings and was wondering if anyone had tips in that area as well?
Thank you for any input!
SYSTEM CONFIG:
AMD Ryzen 7 2700X
ASUS Prime B450-Plus Motherboard
MSI Radeon RX 580 Armor Graphics Card (8GB)
Corsair Vengeance LPX 16GB RAM (2x8GB)
Corsair CP-9020133-EU TX-M PSU (550W)
Seagate Barracuda 2TB HDD
ASUS PCE-AC55BT Wireless network adapter
Windows 10 (1909) with the latest updates (OS build 1863.752).
link to google drive with screenshots of installed software and error IDs
Continue reading...
I built a brand new PC about 3 weeks ago. From the beginning, I am getting random freezes / hang ups, where the mouse disappears, keyboard input / caps lock stops working. The entire system doesn't immediately stop working: Spotify will keep playing, videos on YouTube don't immediately stop. But slowly each application will enter "Not Responding" state, network will disconnect, and the only way out is to reset the computer. I have left the computer "frozen" for over an hour to check if it will come out, but it never has. I never get BSOD, but often will get 4 or 5 of these hard freezes per day.
I have scanned the C: drive for errors, run system file checker, run windows memory diagnostic, verified that link state power management was off, and reset winsock catalog - still I get the errors. I tried doing a "soft reset" of windows (selected "keep my files") but that didn't work.
I updated the chipset drivers off of AMD's website, and got the latest radeon graphics card drivers as well. I've updated all other drivers available from ASUS on my motherboard's page.
The freezes never happen when gaming, but when doing something mundane like web browsing or other basic tasks.
I have checked, and there is nothing in the LiveKernelReports or minidump folder. As mentioned, I have never gotten a Blue Screen of Death, only these freezes.
In the event Viewer there are a bunch of errors. In the last 24 hours I have seven critical errors, all Event ID 41 (System - Kernel Power), from hitting the reset button on my PC. I have attatched a screenshots of all the Error events I've encountered in the last 24 hours. Note that I did the reset of Windows yesterday, which is why the 7-day numbers are the same as 24-hour numbers.
I've also attached a screenshot of the list of removed apps that windows generated when I performed the reset. Since the reset, I have only installed some of these programs. I've included that list as a screenshot (generated from wmic on command line).
Please help me figure out what I can do for this. All of the parts are only 3 weeks old. It seems to me that I might have a faulty processor, motherboard, or graphics card, because the system memory and storage checks have produced no issues.
I've seen on the AMD forums various people reccomending different BIOS / UEFI settings and was wondering if anyone had tips in that area as well?
Thank you for any input!
SYSTEM CONFIG:
AMD Ryzen 7 2700X
ASUS Prime B450-Plus Motherboard
MSI Radeon RX 580 Armor Graphics Card (8GB)
Corsair Vengeance LPX 16GB RAM (2x8GB)
Corsair CP-9020133-EU TX-M PSU (550W)
Seagate Barracuda 2TB HDD
ASUS PCE-AC55BT Wireless network adapter
Windows 10 (1909) with the latest updates (OS build 1863.752).
link to google drive with screenshots of installed software and error IDs
Continue reading...