Update to 8.1 from windows 8 failed

[HansenD]

Hello, just tried to update an old laptop from windows 8 to 8.1 from the windows store

but it just got stuck on"your pc ran into a problem and needs to restart we're just collecting some error info"


if turned on, it will show the acer logo go to the need restart error message, then show a 0% comple task bar and restart the laptop, show the acer logo and shut down


the laptop:

acer aspire v5

intel i5

nvidia 620m


thank you


pressing F8 for save mode not working

neither F1,F2,F9,F10 for BIOS

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