Asus Laptop Stuck on Diagnosing

L

LukeQuestion

I have a laptop that I haven't used in a year but I would like to retrieve the documents from it. It is an Asus laptop with windows 8. Every time I try to start it up it goes to a black screen with the Asus logo and says "Diagnosing your PC". This screen eventually turns into a blue screen with a sad face or a screen with other options. The other options include restarting with a disc, repairing through wifi, or running the test again. I don't have a disc and I'm lost as to the next step.


Any help would be nice but my primary focus is retrieving documents from the hard drive.

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