remote desktop random disconnections

[mspcmm]

We are accessing cloud based programs through remote desktop on our Virtual Machine that is running Windows Server 2012 standard and receive APPCRASH and random disconnections from remote desktop multiple times throughout the day. Any input would be appreciated

This is what we are receiving:


APPCRASH

Application Name: mstsc.exe

Application Version: 6.2.9200.17048

Application Timestamp: 53b9fe16

Fault Module Name: aaclient.dll

Fault Module Version: 6.2.9200.21544

Fault Module Timestamp: 559eb73b

Exception Code: c0000005

Exception Offset: 0000000000012f32

OS Version: 6.2.9200.2.0.0.16.7

Locale ID: 1033

Additional Information 1: ee88

Additional Information 2: ee88b7b2f294e6c70a9fd33647ffab44

Additional Information 3: 4aea

Additional Information 4: 4aea72914614383c60357038248d08a2



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