M
M.Gorman
Problem:
Surface Pro laptop
64 bit OS
8GB Ram
i5-7200U CPU @ 2.5 GHz 2.71Ghz
Windows 10 Pro
Version 1903
installed on 4/18/2020
OS build 18362.778
Question:
What is my next step to fix?
Should I go ahead and "reset this PC"? if so, what are the consequences of going past "This PC was recently upgraded to Windows 10. If you Reset this PC, you won't be able to undo the upgrade and go back to the previous version of Windows."?
It seems that that upgrade (automatic) is when the driver became InOp...? Many thanks in advance. Details below on what I've tried so far.
Diagnostics & Attempts to correct:
1.) Check network status:
STATUS: you aren't connected to any networks
2.) Change Adapter Options
3.) Update Network Adapters
4.) Recovery > System Restore
No Restore points have been created. User create new point and proceeded. RESULT: Recovery Failed. Found a restore point dated 18-April of type: Unistall. Ran Recovery again. RESULT (approx 1h15 min) :
System Restore did not complete sucessfully. Your computer system files and settings were not changed
Details: System restore failed in delayed delete operation for the file:
\??\{series}\ProgramData\Microsoft\Windowns\AppRepository\Packages\Microsoft.Office.Desktop....\GAC_MSIL\Policy.14.0.office\......(0xc000003a)
You can try System Restart again and choose a different restore point. If continue to see this error, you can try an advanced method"
5.) Updated each driver then restarted system.
6.) Updated each driver then shutdown system and unplugged for 1 hour.
7.) User may have attempted additional methods not included.
Continue reading...
Short: No connection to internet.
Expanded: Purchased a refurbished Surface Laptop running on Windows 10. Arrived and started up on the 16th. Installed SIMS, game files, and transferred some photos and videos. Running fine until the 18th, when it would not connect to the internet.
Computer and software are functioning otherwise.
Surface Pro laptop
64 bit OS
8GB Ram
i5-7200U CPU @ 2.5 GHz 2.71Ghz
Windows 10 Pro
Version 1903
installed on 4/18/2020
OS build 18362.778
Question:
What is my next step to fix?
Should I go ahead and "reset this PC"? if so, what are the consequences of going past "This PC was recently upgraded to Windows 10. If you Reset this PC, you won't be able to undo the upgrade and go back to the previous version of Windows."?
It seems that that upgrade (automatic) is when the driver became InOp...? Many thanks in advance. Details below on what I've tried so far.
Diagnostics & Attempts to correct:
1.) Check network status:
STATUS: you aren't connected to any networks
> Troubleshoot >
Windows Network Diagnostics
"Install a driver for your network adapter
Windows did not detect a properly installed network adapter. If you have a network adapter, you will need to re-install the driver."
> NEXT >
"Problems found
Windows could not find a driver for your network adapter Detected [ERROR - yellow Tri !]
>View detailed Information>
Troubleshooting report
Windows Network Diagnostics
Issues found
Windows could not find a driver for your network adapter Detected [ERROR - yellow Tri !]
Install a driver for your network adapter Completed
Issues found
Windows could not find a driver for your network adapter Detected [ERROR - yellow Tri !]
Windows did not detect a properly installed network adapter. If you have a network adapter, the drivers for the adapter may not be installed correctly.
Install a driver for your network adapter Completed
Windows did not detect a properly installed network adapter. If you have a network adapter, you will need to re-install the driver.
Detection details
(i) Network Diagnostics Log
File Name: 67C0BB0A-6574-4901-99F2-E9ABD24A1EAC.Diagnose.0.etl
(i) Other Networking Configuration and Logs
File Name: ...etc...
Collection informtion
Computer Name: xyz
Windows Version: 10.0
Architecture: x64
Time: recent
Publisher details
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 4.0
Pubisher: Microsoft Windows"
2.) Change Adapter Options
Under "Change Network Settings">"Change adapter settings"> "This folder is empty"
3.) Update Network Adapters
Under "Device Manager">"Network Adapters"
A - Each driver does not show an error or alert logo. 8 adapters in total:
IKEv2, IP, IPv6, L2TP, Network Monitor, PPPOE, PPTP, SSTP
B- Attempted to individually update each driver by right clicking over each driver and selecting "update driver">"search automatically for updated driver software" -> RESULT: "The best drivers...are already installed".
4.) Recovery > System Restore
No Restore points have been created. User create new point and proceeded. RESULT: Recovery Failed. Found a restore point dated 18-April of type: Unistall. Ran Recovery again. RESULT (approx 1h15 min) :
System Restore did not complete sucessfully. Your computer system files and settings were not changed
Details: System restore failed in delayed delete operation for the file:
\??\{series}\ProgramData\Microsoft\Windowns\AppRepository\Packages\Microsoft.Office.Desktop....\GAC_MSIL\Policy.14.0.office\......(0xc000003a)
You can try System Restart again and choose a different restore point. If continue to see this error, you can try an advanced method"
5.) Updated each driver then restarted system.
6.) Updated each driver then shutdown system and unplugged for 1 hour.
7.) User may have attempted additional methods not included.
Continue reading...