Computer shutting down after idle for ~30 seconds

M

Michael Tatti

Hi,


I have had a new surface for 4 days now, and just today I have started experiencing issues with the machine turning itself off after ~30 seconds of inactivity. If the mouse isn't moved / no keys pressed, it will not even make it login screen before turning itself off, but as long as I keep the inputs active, it will remain on and function as normal.


When computer turns off, it does so immediately, it does not 'process' a shutdown. When restarted all open files are autorecovered.


If helpful;

-Windows 10 Version 1909 (OS Build 18363.778)

-I don't know the exact surface model, it's brand new running i7 / 500GB drive

-I have not run or installed any new programs/applications today

-Power/Sleep settings are set to "never" turn off

-I have toggled both Best Battery Life and Best Performance Mode


Appreciate any guidance or other things I should be checking to diagnose the issue.


Thank you,

Michael

Continue reading...
 
Back
Top Bottom