M
Michael Tatti
Hi,
I have had a new surface for 4 days now, and just today I have started experiencing issues with the machine turning itself off after ~30 seconds of inactivity. If the mouse isn't moved / no keys pressed, it will not even make it login screen before turning itself off, but as long as I keep the inputs active, it will remain on and function as normal.
When computer turns off, it does so immediately, it does not 'process' a shutdown. When restarted all open files are autorecovered.
If helpful;
-Windows 10 Version 1909 (OS Build 18363.778)
-I don't know the exact surface model, it's brand new running i7 / 500GB drive
-I have not run or installed any new programs/applications today
-Power/Sleep settings are set to "never" turn off
-I have toggled both Best Battery Life and Best Performance Mode
Appreciate any guidance or other things I should be checking to diagnose the issue.
Thank you,
Michael
Continue reading...
I have had a new surface for 4 days now, and just today I have started experiencing issues with the machine turning itself off after ~30 seconds of inactivity. If the mouse isn't moved / no keys pressed, it will not even make it login screen before turning itself off, but as long as I keep the inputs active, it will remain on and function as normal.
When computer turns off, it does so immediately, it does not 'process' a shutdown. When restarted all open files are autorecovered.
If helpful;
-Windows 10 Version 1909 (OS Build 18363.778)
-I don't know the exact surface model, it's brand new running i7 / 500GB drive
-I have not run or installed any new programs/applications today
-Power/Sleep settings are set to "never" turn off
-I have toggled both Best Battery Life and Best Performance Mode
Appreciate any guidance or other things I should be checking to diagnose the issue.
Thank you,
Michael
Continue reading...