My laptop wont record video audio

[AlanaBalloon]

System Information
------------------
Time of this report: 4/28/2020, 20:37:12
Machine name: ALANA-LAPTOP
Machine Id: {16E91440-B304-4006-987D-47AFBF6AD472}
Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: G3 3590
BIOS: 1.8.0 (type: UEFI)
Processor: Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8004MB RAM
Page File: 10928MB used, 4754MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.4

DxDiag Version: 10.00.18362.0387 64bit Unicode


Sound Devices
-------------
Description: Speakers (Realtek(R) Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_10280949&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.8694.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/30/2019 12:00:00 AM, 6840616 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No




Sound Capture Devices

---------------------

Description: Microphone Array (Intel® Smart Sound Technology (Intel® SST))

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: IntcDMic.sys

Driver Version: 10.23.0000.2490 (English)

Driver Attributes: Final Retail

Date and Size: 4/26/2019 15:31:42, 644872 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF



Video Capture Devices

Number of Devices: 1

---------------------

FriendlyName: Integrated Webcam

Category: Camera

SymbolicLink: \\?\usb#vid_0c45&pid_671f&mi_00#6&31bbaf0b&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global

Location: Front

Rotation: 0

Manufacturer: Microsoft

HardwareID: USB\VID_0C45&PID_671F&REV_8502&MI_00,USB\VID_0C45&PID_671F&MI_00

DriverDesc: USB Video Device

DriverProvider: Microsoft

DriverVersion: 10.0.18362.693

DriverDateEnglish: 6/21/2006 00:00:00

DriverDateLocalized: 6/21/2006 12:00:00 AM

Service: usbvideo

Class: Camera

DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}

ProblemCode: No Problem

BusReportedDeviceDesc: Integrated Webcam

Parent: USB\VID_0C45&PID_671F\5&23def358&0&5

DriverProblemDesc: n/a

UpperFilters: n/a

LowerFilters: WdmCompanionFilter

Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp

ContainerCategory: n/a

SensorGroupID: {20C94C5C-F402-4F1F-B324-0C1CF0257870}

MFT0: n/a

DMFT: n/a

CustomCaptureSource: n/a

DependentStillCapture: False

EnablePlatformDMFT: False

DMFTChain: n/a

EnableDshowRedirection: False

FrameServerEnabled: n/a

AnalogProviders: n/a

ProfileIDs: n/a

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