R
RTrack1
I recently bought an application which came with a lot of bonus or extra material. I specifically bought this version of the application (directly from their website) in order to use the bonus or extra material. Problem is, the application does not read the files. I was able to find the "File locations", where the extra material is supposed to be read or loaded from.
For reference the two file locations are:
#1.) C:\Users\User\Documents\Application
#2.) C:\ProgramData\Application
Folder #1 for the application is empty. In #2, there are a lot of files inside, but the entire Program Data folder is read-only. From what I read, those files should not be manually altered, or at least not messed with if you don't know what you're doing? After some research about the app, it's looking like the files in Program Data are exactly the ones I need. I tried copying them and putting them into the above folder (#1), but the application still does not recognize them; even claiming I have an out of date application even though I tried to update and it said I was up to date.
Due to the pandemic, their support call center is closed. Their online chat seems automated and useless as it repeatedly asked me irrelevant questions or gave me instructions which made no sense. I'll keep trying, maybe the time of day was just bad.
A search on the forums pretty much have lead me to believe messing with that folder is not wise if you don't know what you're doing. Not sure why they would put those files in such an important folder. No app or anything I have ever installed has lead me to that folder. If anyone has an idea about the Program Data folder and if I can uncheck "read-only" I would appreciate hearing some advice.
Thank you for reading, and I hope someone can help me out.
Continue reading...
For reference the two file locations are:
#1.) C:\Users\User\Documents\Application
#2.) C:\ProgramData\Application
Folder #1 for the application is empty. In #2, there are a lot of files inside, but the entire Program Data folder is read-only. From what I read, those files should not be manually altered, or at least not messed with if you don't know what you're doing? After some research about the app, it's looking like the files in Program Data are exactly the ones I need. I tried copying them and putting them into the above folder (#1), but the application still does not recognize them; even claiming I have an out of date application even though I tried to update and it said I was up to date.
Due to the pandemic, their support call center is closed. Their online chat seems automated and useless as it repeatedly asked me irrelevant questions or gave me instructions which made no sense. I'll keep trying, maybe the time of day was just bad.
A search on the forums pretty much have lead me to believe messing with that folder is not wise if you don't know what you're doing. Not sure why they would put those files in such an important folder. No app or anything I have ever installed has lead me to that folder. If anyone has an idea about the Program Data folder and if I can uncheck "read-only" I would appreciate hearing some advice.
Thank you for reading, and I hope someone can help me out.
Continue reading...