Windows 10 - USB 3 drives not recognised since update of USBXHCI

[TomHaywood1]

Ever since the USBXHCI driver was updated I have been having issues using external USB 3 drives or usb sticks.


I have a Samsung T5 usb type c drive that was working fine for 6 months. But since the update, if I plug in via USB type c cable, then the drive light comes on, but the drive does not show up in windows explorer or device manager. If I plug the same drive in via a type C to type A cable to a USB 3 port the same problem. If I plug in to a USB 2 port then the drive shows up, but is obviously slower than it should be.


I also have a USB 3 type A thumb drive, that if I plug in to a USB 3 port it sometimes works, some times doesn't. But plugged in to USB 2 port it always works.


I have tried every suggestion I could find, but none have worked:

• In device manager unistalled the USB 3.1 and USB 3.0 devices, and then restarted. Windows then reinstalls the device, but the same behaviour.
• I've turned off power manager management on the device, and in the power settings.
• Looked for new updates to drivers.

This is a desktop with an AsRock Z370 Extreme 4 motherboard running Widows 10 professional. The date on C:\Windows\System32\drivers\USBXHCI.SYS is 20 March 2020


I see some errors:


1.


Device PCI\VEN_1B21&DEV_2142&SUBSYS_21421849&REV_00\4&246f1563&0&00E4 was not migrated due to partial or ambiguous match.



Last Device Instance Id: USB\VID_049F&PID_0051\6&1ffbb6c3&0&1

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Location Path:

Migration Rank: 0xF000FFFFFFFFF122

Present: false

Status: 0xC0000719


2.

Device PCI\VEN_1B21&DEV_2142&SUBSYS_21421849&REV_00\4&246f1563&0&00E4 had a problem starting.



Driver Name: usbxhci.inf

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Service: USBXHCI

Lower Filters:

Upper Filters:

Problem: 0x15

Problem Status: 0x0


Any ideas?


Is there any way to get official support from Microsoft?

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