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yamahaahamay
I am trying to upgrade a Toshiba Satellite C655-S5507 from Windows 7 Home Premium (SP1) to Windows 10, using "MediaCreationTool1909." The laptop meets the system requirements, and I've run Windows Update several times. I have tried the upgrade several times.
Using "SetupDiag," I found an issue with the Intel HD graphics driver, so I uninstalled it, but it seems that the best option is to have the most updated driver installed. The most recent attempt to upgrade resulted in an issue with "Synaptics SMBus Driver," so I uninstalled the touchpad driver and prevented automatic updates (Device Manager now shows generic "PS/2 Compatible Mouse"). However, the issue prevails. Is it possible to update this driver? Might I need to modify the registry? Here is the SetupDiag log. I appreciate any help.
Matching Profile found: DeviceInstallHang - 37BB1C3A-4D79-40E8-A556-FDA126D40BC6
SetupDiag version: 1.6.0.0
System Information:
Machine Name = USER-PC
Manufacturer = TOSHIBA
Model = Satellite C655
HostOSArchitecture = 1033
FirmwareType = PCAT
BiosReleaseDate = 20111121000000.000000+000
BiosVendor = InsydeH2O Version 03.61.081.30
BiosVersion = 1.30
HostOSVersion = 6.1.7601
HostOSBuildString = 7601.24545.amd64fre.win7sp1_ldr_escrow.200102-1707
TargetOSBuildString = 10.0.18362.590 (19h1_release_svc_prod1.191209-1753)
HostOSLanguageId =
HostOSEdition = HomePremium
RegisteredAV =
FilterDrivers = FileInfo
UpgradeStartTime = 5/10/2020 8:20:55 PM
UpgradeEndTime = 5/10/2020 10:07:08 PM
UpgradeElapsedTime = 01:46:13
CV = U+a/jeMODEOLHhxU
ReportId = fb6a126e-a100-4fb7-bcf8-a5b46a6faa4c
Error: Found a device installation failure during device install phase.
Device Installation failure detected!
Device Description: Synaptics SMBus Driver
HardwareId: PCI\VEN_8086&DEV_1C22&CC_0C05
Inf Name: synsmbdrv.inf
Driver Version: 19.0.16.3
Recommend you update the driver package or remove the device and drivers, and try again.
Last Setup Phase:
Phase Name: Pre SysPrep
Phase Started: 5/10/2020 10:06:07 PM
Phase Ended: 5/10/2020 10:06:07 PM
Phase Time Delta: 00:00:00
Completed Successfully? True
Last Setup Operation:
Operation Name: Upgrade security
Operation Started: 5/10/2020 10:05:38 PM
Operation Ended: 5/10/2020 10:06:06 PM
Operation Time Delta: 0:00:00:28.0000000
Completed Successfully? True
Continue reading...
Using "SetupDiag," I found an issue with the Intel HD graphics driver, so I uninstalled it, but it seems that the best option is to have the most updated driver installed. The most recent attempt to upgrade resulted in an issue with "Synaptics SMBus Driver," so I uninstalled the touchpad driver and prevented automatic updates (Device Manager now shows generic "PS/2 Compatible Mouse"). However, the issue prevails. Is it possible to update this driver? Might I need to modify the registry? Here is the SetupDiag log. I appreciate any help.
Matching Profile found: DeviceInstallHang - 37BB1C3A-4D79-40E8-A556-FDA126D40BC6
SetupDiag version: 1.6.0.0
System Information:
Machine Name = USER-PC
Manufacturer = TOSHIBA
Model = Satellite C655
HostOSArchitecture = 1033
FirmwareType = PCAT
BiosReleaseDate = 20111121000000.000000+000
BiosVendor = InsydeH2O Version 03.61.081.30
BiosVersion = 1.30
HostOSVersion = 6.1.7601
HostOSBuildString = 7601.24545.amd64fre.win7sp1_ldr_escrow.200102-1707
TargetOSBuildString = 10.0.18362.590 (19h1_release_svc_prod1.191209-1753)
HostOSLanguageId =
HostOSEdition = HomePremium
RegisteredAV =
FilterDrivers = FileInfo
UpgradeStartTime = 5/10/2020 8:20:55 PM
UpgradeEndTime = 5/10/2020 10:07:08 PM
UpgradeElapsedTime = 01:46:13
CV = U+a/jeMODEOLHhxU
ReportId = fb6a126e-a100-4fb7-bcf8-a5b46a6faa4c
Error: Found a device installation failure during device install phase.
Device Installation failure detected!
Device Description: Synaptics SMBus Driver
HardwareId: PCI\VEN_8086&DEV_1C22&CC_0C05
Inf Name: synsmbdrv.inf
Driver Version: 19.0.16.3
Recommend you update the driver package or remove the device and drivers, and try again.
Last Setup Phase:
Phase Name: Pre SysPrep
Phase Started: 5/10/2020 10:06:07 PM
Phase Ended: 5/10/2020 10:06:07 PM
Phase Time Delta: 00:00:00
Completed Successfully? True
Last Setup Operation:
Operation Name: Upgrade security
Operation Started: 5/10/2020 10:05:38 PM
Operation Ended: 5/10/2020 10:06:06 PM
Operation Time Delta: 0:00:00:28.0000000
Completed Successfully? True
Continue reading...