G
GalindaKnight
I have never been more frustrated with Microsoft. My Surface Pro 3 has a legitimate license on it and last week it said that it needed to be activated after 4 years of no problems!!!!! I ran Belarc Advisor and I know the original OEM code and the Product Key. When I go to the Activation page it says it needs to be activated. I proceed with the option to change the product key...… won't take it! Error. I called Microsoft Activation line support they said run CMD WINVER Bios or something like that and it came back that the Product ID was not there. I have run Norton Security scans and no viruses. I even FOOLISHLY boughANOTHER Windows 10 PRO license for $199 just to get a product Key? Why you ask! Because my father just passed away 36 hours ago and I need to start doing a lot of paperwork using my laptop AND I CAN'T. ALSO each Office 2013 app says " We're sorry but Excel has run into an error that …...Would you like us to repair it now? I hit repair now.... and nothing is fixed. On the Apps page for Settings I click on the 'Modify' for the Office 2013. It makes no difference either. The offline fix does nothing. The Online version comes back and says it can't access the internet which is baloney because I can get to the internet to check my email.
So the new wasted $199 on a new license was not because the first one was bad it was because I need to get real work done! I should not have to pay for it but it seems IMPOSSIBLE to talk to a human at Microsoft to resolve what they did to make my Windows PRO 10 deactivate on my Surface Pro 3.
No I have not made any HW changes to the tablet!
Yes it is updated on all of the patches as of last night. All of the above occurred before the update AND AFTER the update.
HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!
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So the new wasted $199 on a new license was not because the first one was bad it was because I need to get real work done! I should not have to pay for it but it seems IMPOSSIBLE to talk to a human at Microsoft to resolve what they did to make my Windows PRO 10 deactivate on my Surface Pro 3.
No I have not made any HW changes to the tablet!
Yes it is updated on all of the patches as of last night. All of the above occurred before the update AND AFTER the update.
HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!
Continue reading...