V
VRA_20200513
(HP Desktop, AMD 64 bit, 8GB RAM Windows 8 OS)
After several failed boot sequences, and after all options failed from F1 to F10 in AUTO REPAIR, I have saved my files on HD onto a USB drive (as BACKUP FILES) and chose the option to REFRESH ( NOT RESET ) with (2013 saved) System RESTORE USB.
I got the computer back, but all my data files seem missing / disappeared.
I AM very careful NOT to choose RESET, but ONLY REFRESH as the option gives the user retention of the personal data files.
2 issues here.
1) HP saved files on 32Gb USB are back up files. and I am unable to open them. Do I need any special APP to access those files.
2) My current FIXED DISK files ( WINDOWS etc.) are all dated 2013, and all user data folders ( my Docs, My Pictures, My Music) have no files, and are empty, excepting
a) I see a folder that I Created on 4/27/2020 with 4 files...
b) I see subway map [ in the root directory ( c:\ ) ] ... that I downloaded few years ago.
These two are saved intact and rest of my data is missing from the FIXED DRIVE.
Please help me with
A) a method to find my data files, which are under the current OS on my FD.
B) restoring "HP System saved" BACKUP files
THANK YOU IN ADVANCE
Continue reading...
After several failed boot sequences, and after all options failed from F1 to F10 in AUTO REPAIR, I have saved my files on HD onto a USB drive (as BACKUP FILES) and chose the option to REFRESH ( NOT RESET ) with (2013 saved) System RESTORE USB.
I got the computer back, but all my data files seem missing / disappeared.
I AM very careful NOT to choose RESET, but ONLY REFRESH as the option gives the user retention of the personal data files.
2 issues here.
1) HP saved files on 32Gb USB are back up files. and I am unable to open them. Do I need any special APP to access those files.
2) My current FIXED DISK files ( WINDOWS etc.) are all dated 2013, and all user data folders ( my Docs, My Pictures, My Music) have no files, and are empty, excepting
a) I see a folder that I Created on 4/27/2020 with 4 files...
b) I see subway map [ in the root directory ( c:\ ) ] ... that I downloaded few years ago.
These two are saved intact and rest of my data is missing from the FIXED DRIVE.
Please help me with
A) a method to find my data files, which are under the current OS on my FD.
B) restoring "HP System saved" BACKUP files
THANK YOU IN ADVANCE
Continue reading...