Device drivers not working

B

BenL166

Following an unsuccessful Windows 10 update in January (for Windows 10 version 1903), all the devices on my laptop stopped working. Initially I thought only a wireless printer was affected, but I’ve since found that other devices such as a USB flash drive have stopped working too, and I can no longer Print to PDF from Word. (An old USB key does still work.)


When I try to print, either to the printer that previously worked or to Microsoft Print to PDF, the printer is shown as ‘Ready’, but when I click ‘Print’ an error message says that ‘Windows cannot print. There is no printer installed.’


I also borrowed a friend’s portable hard disk drive to see if that worked. My computer downloaded the driver. When I go into ‘Settings / Devices’ the portable HDD shows up, but beneath is the message ‘Driver not found’.


It seems to me that it’s not a problem with the driver for an individual device, because i) I’ve downloaded the latest drivers e.g. for the portable hard disk drive, ii) all the devices stopped working at the same time, and iii) Microsoft Print to PDF is also impacted (I can save a Word file as a PDF file, but Microsoft Print to PDF doesn't work).


I’m therefore wondering if it’s a problem related to Windows, especially since the problems started after the failed update in January. My computer has since tried numerous times to install the update for Windows 10 version 1903 but has so far not been able to.


Any advice would be much appreciated.

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