Computer freezes randomly

A

Avi1636454

Hello,

I have repeated issue with my laptop (Dell Vostro 5590 - windows 10 pro) freezing every hour or two. While it freezes, I can still open task manager and use my mouse, yet programs stop responding.
The computer is brand new, and I preformed all diagnostics with the manufacturer.
I also tried every possible solution I found online.

There are few errors in event viewer, none critical, which I was not able to fix due too lack of proper information about them on the internet. However, none of them are corresponding with the freezes.
Errors are: "DPTF - event ID 17" and "Kernel-power - event ID 137".

I'm getting desperate and I hope someone can help me troubleshoot this and fix it for good.
Thank you!

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