T
TracyLFung
Hi,
I have a:
Dell XPS 8500 64-bit operating system, x64-based processor
Intel(R) Core(TM) i7-3770 CPU @ 3.4GHz
Installed RAM 12.0 GB
It also includes a:
Blu Ray CD-ROM drive (DVD Writer) Device Name: HL-DT-ST BD-RE BH30N SCSI CdRom Device
Operates with:
Windows 10 Home
Version 1903
OS Build 18362.836
Installed on 10/26/2019
I don't use this CD ROM device very often and just recently noticed it no longer reads or writes; CDs or DVDs. The last time I successfully used it would have been in Sept or early Oct 2019 (prior to Windows update on Oct 26).
When I noticed the problem I immediately checked Device Manager, which shows for the above CD-ROM device, it is working properly, but there were some Events which took place on 10/26/2019 (the Windows installation date). These Events and their information are;
1. Device Migrated
Device SCSI\CdRom&Ven_HL-DT-ST&Prod_BD-RE__BH30N\4&75fa3c6&0&050000 was migrated.
Last Device Instance Id: SCSI\CdRom&Ven_HL-DT-ST&Prod_BD-RE__BH30N\4&75fa3c6&0&050000
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0x0
Present: true
2. Device Configured (cdrom.inf)
Device SCSI\CdRom&Ven_HL-DT-ST&Prod_BD-RE__BH30N\4&75fa3c6&0&050000 was configured.
Driver Name: cdrom.inf
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Driver Date: 06/21/2006
Driver Version: 10.0.18362.1
Driver Provider: Microsoft
Driver Section: cdrom_install
Driver Rank: 0xFF0005
Matching Device Id: GenCdRom
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_8086&DEV_1E02&SUBSYS_05451028&REV_04\3&11583659&0&FA
3. Device Started (cdrom)
Device SCSI\CdRom&Ven_HL-DT-ST&Prod_BD-RE__BH30N\4&75fa3c6&0&050000 was started.
Driver Name: cdrom.inf
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Service: cdrom
Lower Filters:
Upper Filters:
I honestly can't tell if the event details imply success or not.
I immediately checked for device driver updates, for which there were none.
I have also run a Dell Support program which runs diagnostics, including the CD ROM, with no errors. Based on the diagnostic results, I did apply outstanding chipset and BIOS updates, with no problems.
I subsequently ran a Dell BIOS diagnostics test, which included the CD ROM, with no errors.
I have seen a few other posts in the community who also seem to have the same problem, but I am yet to see any suggested solution which resolves the issue.
Is there a solution and/or future Windows 10 update which may resolve this problem?
Thanks,
Tracy
Continue reading...
I have a:
Dell XPS 8500 64-bit operating system, x64-based processor
Intel(R) Core(TM) i7-3770 CPU @ 3.4GHz
Installed RAM 12.0 GB
It also includes a:
Blu Ray CD-ROM drive (DVD Writer) Device Name: HL-DT-ST BD-RE BH30N SCSI CdRom Device
Operates with:
Windows 10 Home
Version 1903
OS Build 18362.836
Installed on 10/26/2019
I don't use this CD ROM device very often and just recently noticed it no longer reads or writes; CDs or DVDs. The last time I successfully used it would have been in Sept or early Oct 2019 (prior to Windows update on Oct 26).
When I noticed the problem I immediately checked Device Manager, which shows for the above CD-ROM device, it is working properly, but there were some Events which took place on 10/26/2019 (the Windows installation date). These Events and their information are;
1. Device Migrated
Device SCSI\CdRom&Ven_HL-DT-ST&Prod_BD-RE__BH30N\4&75fa3c6&0&050000 was migrated.
Last Device Instance Id: SCSI\CdRom&Ven_HL-DT-ST&Prod_BD-RE__BH30N\4&75fa3c6&0&050000
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0x0
Present: true
2. Device Configured (cdrom.inf)
Device SCSI\CdRom&Ven_HL-DT-ST&Prod_BD-RE__BH30N\4&75fa3c6&0&050000 was configured.
Driver Name: cdrom.inf
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Driver Date: 06/21/2006
Driver Version: 10.0.18362.1
Driver Provider: Microsoft
Driver Section: cdrom_install
Driver Rank: 0xFF0005
Matching Device Id: GenCdRom
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_8086&DEV_1E02&SUBSYS_05451028&REV_04\3&11583659&0&FA
3. Device Started (cdrom)
Device SCSI\CdRom&Ven_HL-DT-ST&Prod_BD-RE__BH30N\4&75fa3c6&0&050000 was started.
Driver Name: cdrom.inf
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Service: cdrom
Lower Filters:
Upper Filters:
I honestly can't tell if the event details imply success or not.
I immediately checked for device driver updates, for which there were none.
I have also run a Dell Support program which runs diagnostics, including the CD ROM, with no errors. Based on the diagnostic results, I did apply outstanding chipset and BIOS updates, with no problems.
I subsequently ran a Dell BIOS diagnostics test, which included the CD ROM, with no errors.
I have seen a few other posts in the community who also seem to have the same problem, but I am yet to see any suggested solution which resolves the issue.
Is there a solution and/or future Windows 10 update which may resolve this problem?
Thanks,
Tracy
Continue reading...