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microsoftuser01
I have a HP Notebook with windows 10 installed. Until a few days ago (14.05.2020) everything was working just fine, without any issues. I can't recall if there were any new updates to windows. However, on the 14th, I had a blue screen error (I don't recall the error per se) and my laptop restarted. This happened a few times on the 15th as well. The system was slow to start up thereafter. The second or third time, the blue screen error read "critical process died". And the restart/boot-up was slow. I initiated a system restore. However, the software crashed in the middle of the restore and I ended up losing all of my data (Its a ton of research and write-ups and I am really hurt. No, I did not have back-up. I learned that lesson the hard way).
After taking the laptop to a professional, to have the OS Reinstalled on 16.05.2020, the system worked without any glitches for only a few hours. However, on the 17.05.2020, the blue screen errors are back. This time, the blue screen error message was "Unexpected store exception error" and it crashed. The OS initiated auto-repair. However, the output message was "Automatic repair couldn't repair your PC". After a few attempts the system restarted and there was a windows update. Everything seemed fine after that for a little while. An hour or so later, while I was using MS Word, the app abruptly closed, I couldn't even see a wallpaper and I had a pop up dialogue box that read "Exception Processing Message 0xc0000006 - Unexpected parameters". The system hung and the screen went blank. I had to force shut down and restart the system and the boot-up is really slow all over again.
I have no new data or applications but the OS and a few apps from the MS Store since the first system restore. I have attempted to restart the system a few times but the boot-up is really slow and its really hit and miss. Sometimes, it simply doesnt boot-up for over 5 minutes.
I had McAfee the first time and since I took the system to a pro, I have QuickHeal to provide anti-virus and internet protection. The processor is core i3 8th gen, with 8GB RAM and a 1TB HDD. I dont do any gaming. I don't download much from the internet but .pdf files from verified sources. I have downloaded from the same sources for a long time now. The only in-computer applications I use are word, chrome, spotify and amazon music, occasionally (downloaded from the MS store). My laptop's always on a table. It has been for the last month and half, at least. So I guess its safe to rule out any physical distress to the hardware which is causing the system to malfunction.
Do you guys have a diagnosis?
Continue reading...
After taking the laptop to a professional, to have the OS Reinstalled on 16.05.2020, the system worked without any glitches for only a few hours. However, on the 17.05.2020, the blue screen errors are back. This time, the blue screen error message was "Unexpected store exception error" and it crashed. The OS initiated auto-repair. However, the output message was "Automatic repair couldn't repair your PC". After a few attempts the system restarted and there was a windows update. Everything seemed fine after that for a little while. An hour or so later, while I was using MS Word, the app abruptly closed, I couldn't even see a wallpaper and I had a pop up dialogue box that read "Exception Processing Message 0xc0000006 - Unexpected parameters". The system hung and the screen went blank. I had to force shut down and restart the system and the boot-up is really slow all over again.
I have no new data or applications but the OS and a few apps from the MS Store since the first system restore. I have attempted to restart the system a few times but the boot-up is really slow and its really hit and miss. Sometimes, it simply doesnt boot-up for over 5 minutes.
I had McAfee the first time and since I took the system to a pro, I have QuickHeal to provide anti-virus and internet protection. The processor is core i3 8th gen, with 8GB RAM and a 1TB HDD. I dont do any gaming. I don't download much from the internet but .pdf files from verified sources. I have downloaded from the same sources for a long time now. The only in-computer applications I use are word, chrome, spotify and amazon music, occasionally (downloaded from the MS store). My laptop's always on a table. It has been for the last month and half, at least. So I guess its safe to rule out any physical distress to the hardware which is causing the system to malfunction.
Do you guys have a diagnosis?
Continue reading...