Unable to login - Virus?

B

billybutt786

Hi


I have a Lenovo Ideapad 720, I7, 8GB with Windows 10 home


The problem seems to have started on installing GTA V. I then ran Malware bytes routinely. After that my laptop began to slow down significantly. I tried to remove GTA V but every time i opened the 'remove program' screen it would close immediately. I ran MWB again but it didnt spot anything.


I tried to restore but i kept getting an error? I cant remember exactly but something about a virtual drive being missing? No restore points were visible


So i restarted the laptop a few times which didnt help. But now i cannot logon.


On the login screen it says "something happened and your PIN isnt available". It also doesnt recognise my password (i may have forgotten this but i have now reset it on line). Every time i click on forgotton pasword it brings me back to the login screen.


I tried to press Shift on restart to take me to advanced options, but any option i try (restore, safe ode etc) requests the admin password which seems to be incorrect? Even on inputting the changed password, it doesn't accept?


Any help would be much appreciated.

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