I
IsaiahCarter1
The problem started around mid 2019 but it would come and go. When it started, all I had to do was detached the keyboard and reattach it and start back working. Then the problem became more progressive and started to happen more often so I will try to restart the device and the problem will go away. Then it became more frequent and around February this year it completely stopped working.
I have looked up many different fixes such as updating the device , starting the device by booting into the UEFI screen but that didn't work. I even tried resetting the device but that did not fix the problem either. I've also cleaned metal connectors/pins with rubbing alcohol and a cotton swab as suggested. That too did not work. I've visited the Microsoft download center for recent surface pro 6 firmware updates countless times to see if updating it with those .msi files would solve the problem but it didn't. I have applied every fix that I could come across since the problem came up with the surface pro 3 and none of them seem to work. I'm hoping that somebody sees this discussion and can offer some sort of fix. As someone whose career is focused in computer science that deals with a lot of programming, it really hinders my work.
Literally use the onscreen keyboard dictation feature to describe the problem. Thank you for your time and I really hope I can get this problem solved as soon as possible. The alternative would be to get a whole new laptop but I don't want to and I also can't since I'm a full-time student. Plus I really like my surface pro 6. Note that I've only had the device for about a year and a half.
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I have looked up many different fixes such as updating the device , starting the device by booting into the UEFI screen but that didn't work. I even tried resetting the device but that did not fix the problem either. I've also cleaned metal connectors/pins with rubbing alcohol and a cotton swab as suggested. That too did not work. I've visited the Microsoft download center for recent surface pro 6 firmware updates countless times to see if updating it with those .msi files would solve the problem but it didn't. I have applied every fix that I could come across since the problem came up with the surface pro 3 and none of them seem to work. I'm hoping that somebody sees this discussion and can offer some sort of fix. As someone whose career is focused in computer science that deals with a lot of programming, it really hinders my work.
Literally use the onscreen keyboard dictation feature to describe the problem. Thank you for your time and I really hope I can get this problem solved as soon as possible. The alternative would be to get a whole new laptop but I don't want to and I also can't since I'm a full-time student. Plus I really like my surface pro 6. Note that I've only had the device for about a year and a half.
Continue reading...