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After installing updates KB4552931 and KB4556799, all my audio output devices (motherboard, monitor, and VR headset) are not working with the status, "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
Here are the things I've tried, all with no effect:
When I try uninstalling the updates (#4 in my list), it doesn't fix the sound issue; however, KB4552931 and KB4556799 are then replaced with KB4551762 which I cannot uninstall. When I try to uninstall KB4551762 from the Control Panel, I get the unhelpful error message "An error has occurred. Not all of the updates were successfully uninstalled." When I try by running "wusa /uninstall /kb:4551762" from the command prompt, I get "Installer encountered an error: 09x80070490. Element not found."
What should I do? I'm at a bit of a loss, aside from resetting/reinstalling Windows, which I'm really hoping to avoid. I've never run into a problem like this before. Here's a link to my post in the feedback hub. Thanks!
Continue reading...
Here are the things I've tried, all with no effect:
Windows troubleshooter
Updating one of the audio drivers
Uninstalling one of the audio drivers, rebooting, and reinstalling
Uninstalling those two Windows updates
System restore (no restore points exist before these updates, so I couldn't do that)
When I try uninstalling the updates (#4 in my list), it doesn't fix the sound issue; however, KB4552931 and KB4556799 are then replaced with KB4551762 which I cannot uninstall. When I try to uninstall KB4551762 from the Control Panel, I get the unhelpful error message "An error has occurred. Not all of the updates were successfully uninstalled." When I try by running "wusa /uninstall /kb:4551762" from the command prompt, I get "Installer encountered an error: 09x80070490. Element not found."
What should I do? I'm at a bit of a loss, aside from resetting/reinstalling Windows, which I'm really hoping to avoid. I've never run into a problem like this before. Here's a link to my post in the feedback hub. Thanks!
Continue reading...